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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Brazil.
This role serves as a critical bridge between enterprise customers and technical teams, ensuring the successful deployment, adoption, and optimization of advanced cybersecurity solutions. You will act as a trusted advisor to clients, helping them maximize the value of a comprehensive security platform while aligning technical capabilities with business needs. The position combines deep technical understanding with strong customer-facing responsibilities in a fast-paced, high-impact cybersecurity environment. You will work closely with security teams, engineers, and stakeholders across LATAM to ensure seamless integration and long-term success. The role requires a proactive mindset, strong problem-solving ability, and the capacity to translate complex technical concepts into clear business value. This is a highly collaborative position where customer success and technical excellence go hand in hand.
Accountabilities:
You will be responsible for managing technical relationships with enterprise customers, ensuring successful onboarding, adoption, and ongoing optimization of cybersecurity solutions.
- Act as the primary technical point of contact for assigned enterprise customers
- Support onboarding, deployment, and integration of cybersecurity platforms
- Guide clients in maximizing platform value through best practices and optimization strategies
- Troubleshoot technical issues and coordinate resolution with internal engineering teams
- Translate customer business needs into technical requirements and actionable solutions
- Monitor customer health, adoption, and product performance to ensure long-term success
- Deliver technical presentations, demos, and advisory sessions to stakeholders
- Collaborate closely with Sales, Product, and Engineering teams to ensure customer alignment
Requirements:
You should bring strong technical expertise combined with customer-facing experience, ideally within cybersecurity, SaaS, or enterprise software environments.
- Experience as a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role
- Strong understanding of SaaS platforms and enterprise software architecture
- Background in cybersecurity or related technical domains is highly preferred
- Ability to troubleshoot and resolve complex technical issues
- Excellent communication skills in English and Portuguese
- Strong stakeholder management and relationship-building abilities
- Ability to translate technical concepts into business value
- Proactive, solution-oriented mindset with strong ownership
- Experience working in fast-paced, global or remote environments
Benefits:
- Fully remote role within LATAM with flexible work arrangements
- Opportunity to work in a leading cybersecurity technology environment
- Exposure to enterprise-level global customers and complex technical systems
- Career growth opportunities in technical consulting and customer success
- Continuous learning in cybersecurity, SaaS, and enterprise architecture
- Collaborative, high-performance team culture
- Competitive compensation aligned with market standards
- Autonomy and trust-driven work environment
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