Sales Operations Associate - São Paulo, BRA

Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

Role Overview

The Sales Operations Analyst plays a key role in driving operational excellence and performance visibility across the sales organization. This role focuses on administering and optimizing sales processes within Salesforce, managing inbound lead routing, sales incentive administration, and delivering structured pipeline, productivity, and performance reporting.

Working closely with Sales Leadership, Finance, HR, and Revenue Operations, the Associate owns reporting frameworks, supports sales performance reviews, and provides analytical insights to inform strategic sales decisions. Through process governance, data discipline, and performance analysis, this role enables scalable sales execution and drives measurable revenue outcomes.

What you’ll do

• Design and execute payroll processes, including the calculation of gross/net pay, overtime, commissions, bonuses, and deferred compensation.


• Manage the full "hire-to-retire" lifecycle in Workday, handling everything from onboarding and offboarding to salary adjustments and leave of absence.


• Stay ahead of local payroll legislation to ensure all tax withholdings, mandatory deductions, and payroll liabilities are strictly compliant.


• Perform regular audits of payroll records and reconcile general ledger entries to ensure financial accuracy.


• Act as the primary point of contact for employees and supervisors, resolving complex payroll inquiries with clarity and empathy.


• Proactively identify inaccuracies or missing information in our people data and implement reporting improvements.

What we’re looking for

• Sales Process & Governance: Administer sales SOPs, ensuring consistent pipeline management, stage hygiene, and data accuracy. Continuously refine workflows and system configurations to improve sales efficiency and compliance.


• Pipeline & Performance Reporting: Own pipeline, productivity, and performance reporting. Develop and maintain dashboards that provide visibility to sales performance to support sales leadership decision-making.


• Inbound Routing Management: Manage inbound lead routing logic and territory assignments within Salesforce and routing tools, ensuring accurate and timely distribution of opportunities across markets and teams.


• Incentive Management: Provide monthly incentive calculation and payout tracking. Ensure alignment with compensation plans, resolve incentive-related inquiries and maintain documentation of plan structures.


• Lead Generation & Data Enrichment: Support lead generation initiatives and data enrichment. Ensure data accuracy and readiness for outbound campaigns and strategic sales initiatives.

Qualifications

• Experience with any CRM tools like Salesforce or HubSpot (Required)


• Strong analytical and problem-solving skills with high attention to detail.


• Proficiency in Excel, Google Sheets, or other analytical tools.


• 1-3 years of experience in a Sales or Sales Operations role.


• Proficient in Spanish, Portuguese, English.

Preferred Skills

• Basic to intermediate SQL skills and experience querying large datasets for analysis and reporting.


• Knowledge of Sales Tech Stack tools (e.g., Clay, Apollo, Aircall)


• Experience creating reports or dashboards using data visualization tools.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.


• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 


• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.


• Career Growth: Join us as we expand our operations globally, offering ample opportunities for personal and professional development in a rapidly growing and transformative industry. You'll gain hands-on experience, contribute to impactful projects, and advance your career in a dynamic, fast-paced environment.


• Innovative Culture: Become part of a forward-thinking, collaborative team that values creativity, innovation, and continuous learning. At the heart of the food delivery revolution, you'll work with passionate individuals who are not afraid to challenge norms and explore groundbreaking ideas to push the industry forward.


• Competitive Salary and Benefits: We offer a highly competitive compensation package that reflects your expertise and contribution to our success. This comprehensive health benefits, and opportunities for professional development to ensure you're rewarded for your hard work.

What else you need to know 

This role is based in our São Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

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