This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Support based in Brazil.
Join a dynamic travel-focused environment where you will support the growth of B2B partnerships and help sales teams deliver exceptional experiences to agency partners. This role focuses on providing operational support, managing agency onboarding processes, and ensuring smooth communication between commercial teams and clients. You will play an important role in improving partner satisfaction, optimizing workflows, and enabling sales teams to focus on strategic growth initiatives. The position offers the opportunity to work in a multicultural environment with professionals passionate about travel and customer success. You will combine organization, communication, and problem-solving skills to support business expansion in the Brazilian market. This is an ideal opportunity for someone who enjoys building relationships, managing processes, and contributing to a growing global travel ecosystem.
Accountabilities:
- Support the B2B sales team by ensuring operational efficiency and providing assistance throughout the partner journey.
- Manage the onboarding process for new travel agencies, ensuring smooth activation and transition into commercial workflows.
- Provide first-level support to agencies by addressing questions, operational requests, and platform-related needs.
- Manage incidents and requests by coordinating with customer service and supply teams to ensure timely resolutions.
- Maintain clear and transparent communication with partners through written and verbal interactions.
- Support the organization and execution of workflows that improve partner experience and sales operations.
- Help sales teams optimize follow-up activities, partner performance tracking, and commercial initiatives.
- Contribute to continuous improvements in internal processes and partner support strategies.
Requirements:
- Background in Tourism, Business, Administration, or related fields is preferred.
- At least 1 year of experience in sales support, B2B operations, customer support, or high-volume service environments.
- Previous experience working with travel agencies or within the tourism industry is considered a plus.
- Strong communication skills with excellent written and verbal interaction abilities.
- High attention to detail and ability to ensure accuracy and transparency in communications.
- Strong organizational skills with the ability to manage multiple tasks and workflows independently.
- Proactive mindset with good problem-solving abilities and a customer-focused approach.
- Availability for occasional visits, events, or business travel when required.
- Residence in the São Paulo region is preferred but not mandatory.
Benefits:
- Fully remote work opportunity from Brazil.
- Opportunity to work in an international, multicultural environment.
- Exposure to the global travel and tourism industry.
- Continuous learning opportunities and professional development plans.
- Access to ongoing training and English classes with native teachers.
- Opportunity to enjoy discounted experiences and travel activities.
- Collaborative workplace culture with professionals from multiple countries.
- Inclusive environment focused on equal opportunities and talent development.
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