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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Business Analyst/Admin based in Brazil.
In this role, you will act as a key connector between business stakeholders and technical teams, ensuring that Salesforce-driven CRM processes are effectively designed, implemented, and continuously improved. You will translate business needs into clear user stories and functional requirements that guide scalable technical solutions within the Salesforce ecosystem. Working in a fast-paced, Agile environment, you will contribute to shaping CRM enhancements that support sales and customer service operations. Your work will directly influence how business processes are optimized, delivered, and adopted across global teams. You will collaborate closely with product owners, developers, and infrastructure teams to ensure alignment between business goals and system capabilities. This is a highly collaborative role requiring strong analytical thinking, communication skills, and hands-on Salesforce expertise.
Accountabilities:
- Collaborate with CRM teams and product owners to gather, refine, and document business requirements in the form of user stories
- Analyze business requests to identify needs, dependencies, and potential impacts across systems and processes
- Participate in planning, scoping, and prioritization sessions for Salesforce enhancements and change requests
- Translate business requirements into scalable Salesforce solutions using out-of-the-box configuration whenever possible
- Support continuous improvement of CRM processes, identifying opportunities for optimization and automation
- Work closely with developers, infrastructure teams, and support groups to resolve application issues within SLA standards
- Assist in testing Salesforce enhancements, new releases, and system integrations
- Support business process documentation and training for sales and customer service workflows
- Ensure alignment of solutions with Agile delivery practices and sprint-based development cycles
- Act as a facilitator between business and technical teams to ensure successful delivery of CRM initiatives
Requirements:
- Bachelor’s degree in Information Systems, Business, Computer Science, or related field
- 5–7 years of experience in Salesforce Administration and/or Salesforce Business Analysis roles
- 1–2 years of experience working in Agile/Scrum environments delivering iterative solutions
- Strong hands-on Salesforce administration skills including flows, validation rules, approval processes, and field configuration
- Solid understanding of sales and customer service business processes (SFA, CRM, Customer Service)
- Strong ability to translate business needs into technical requirements and structured documentation
- Excellent communication skills, both written and verbal, with the ability to simplify complex concepts
- Strong analytical thinking and business process improvement capabilities
- Ability to manage multiple priorities in a fast-paced and dynamic environment
- Experience with Agile tools such as Jira or similar platforms is a plus
- Salesforce Administrator or Developer certification is highly desirable
- Exposure to CPQ/Revenue Cloud, deployment tools like Copado, or data modeling is a plus
Benefits:
- Fully remote work opportunity available across Brazil
- Long-term contract with stable engagement
- Competitive compensation aligned with experience and market standards
- Opportunity to work in a global CRM environment supporting large-scale Salesforce implementations
- Exposure to Agile delivery practices and enterprise-level digital transformation initiatives
- Collaborative international team environment
- Continuous learning and professional development opportunities.
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