Senior Client Services Project Manager

Location: São Paulo, Brazil. (Hybrid, 2 days per week at the office)

NICE is currently seeking a technical , hands-on , customer-focused Project Manager to join our dynamic Professional Services team. This person will be responsible for organizing, mentoring and leading project teams to deploy our business solutions within the customer experience area.

Responsibilities

• Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints
• Build and manage client relationships
• Mentor staff with a hands-on approach and foster a learning and growth environment
• Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
• Prepare project plan, project status reports and presentations to keep management, customers and others informed of the project status and issues

Qualifications

• Minimum of 5 years, hands-on, technology experience
• Minimum of 3 years of Contact Center software solution deployment experience
• Minimum of 2 years project management consulting experience for a software vendor
• Ability to travel 15% of the time
• Mandatory fluency in verbal and written English and desirable in Spanish
• Proven experience managing several major projects involving diverse operations and technology groups
• Strong problem solving skills
• Proven ability to negotiate and influence business decisions and directions
• Excellent organizational skills
• University degree

Bonus Experience:

• Prior consulting experience
• Contact Center operational experience