Senior Customer Care Executive - Brazil

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BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart

We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in.

Brazil has recently regulated the industry, so it is experiencing unprecedented expansion, and we are at the forefront of that growth.

We’re looking for a Senior Customer Care Executive to help us scale smarter, move faster, and raise the bar across everything we do

In this role, you´ll:

• Act as the crucial link between our Brazilian front office agents and internal teams.


• Tackle complex cases head-on, providing sharp, hands-on support to the front line.


• Validate escalations and guarantee crisp, top-notch responses every time.


• Keep your eyes on operations, spotting risks and anticipating incidents before they hit.


• Lead impactful workshops and mentor new agents to bring out their warrior spirit.


• Ensure escalations to other areas are managed with precision and speed.


• Stand side-by-side with the front line, making sure every interaction meets BetWarrior’s high-energy quality standards.

We’re looking for someone who brings:

• 2+ years of experience in customer service or back office — you know how to handle the pressure.


• Native Portuguese (non-negotiable) and at least intermediate Spanish
  


• A sharp analytical mind, obsession with quality, and hunger for continuous improvement.


• Proactivity, empathy, and the drive to grow in a fast-paced, multicultural environment where no two days are the same.

We expect every team member to live our values:

Accountability & Ownership – Take charge, own your craft

Reliability – Deliver with quality and consistency

Teamwork – Collaborate, challenge, and grow together

Winner Spirit – Compete with purpose and grit

Wellbeing – Build a career that energizes you

Curiosity & Innovation – Keep questioning. Keep improving