Service Delivery Manager

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions.

We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Individual Contributor Responsibilities

• Assess service needs and support the realization of the service roadmap.

• Oversee and improve procedures for service processes/workflows e.g., who/what/when/how.

• Monitor and review service deliveries and drive related continuous improvement initiatives.

• Act as the market point of contact and manage stakeholders for Support Services Deliveries.

• Manage and support delivery of market specific vendors and globally procured contracts suppliers, MTPs, procured solutions in alignment with H&M policies

• Support market specific procurement

• Manage invoices and follow up

• Ensure change management activities and coordinate and communicate relevant information with involved parties

Manager Responsibilities

• Lead a team of Service Delivery Specialists and/or Location Support Specialists

• Support your employees' development through setting objectives based on specific competence and development needs

• Bachelor's degree within Computer Science or equally gained experience

• 2+ year experience in ITSM

• Leadership experience within relevant field

• Advanced English 

• Experience in the following areas;

  • Stakeholder management, strategic planning and ITIL

  • Coaching team members to enable them to grow professionally based on competence development needs