ServiceNow Developer ITSM

The NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil. 

The company operates through three main units: Analysis and Testing, Grinding and Dispersion and Pumps and Systems. Additionally, Techco.lab serves as a fourth business unit, providing its services to other NETZSCH branches, on tech areas.

With innovative solutions, NETZSCH empowers its customers to create exciting products for a sustainable and innovative world!

We are looking for an experienced ServiceNow Developer with specialization in ITSM (Information Technology Service Management) to join our team in Curitiba, Brazil. In this role, you will be responsible for the design, development and maintenance of ServiceNow applications and features, focusing on the implementation and improvements of ITSM processes and features.

Tasks & Responsibilities:

- Development, configuration and maintenance of ServiceNow applications, within the IT Service Management (ITSM) module.

- Collaborate with IT stakeholders to translate business requirements into functional solutions on the ServiceNow platform.

- Collaboration with external IT service providers involved in the development of ITSM functions.

- Build and maintain custom applications and integrations using JavaScript, Glide API and Flow Designer.

- Create reports, dashboards and data visualizations to support IT operations.

- Troubleshoot technical issues and bugs and perform root cause analysis.

- Participate in agile ceremonies (e.g. sprint planning, daily stand-ups, retrospectives).

- Very good experience with ServiceNow, especially with the IT Service Management (ITSM) module (e.g. ITIL processes, reporting).

- Proficiency in JavaScript and familiarity with scripting in ServiceNow (both client-side and server-side).

- Experience working with Flow Designer, Business Rules, Script Includes and UI Policies.

- Familiarity with REST/SOAP APIs and integrations within ServiceNow.

- Experience with update sets, version control and deployment processes in ServiceNow.

- A good understanding of other processes and modules (e.g. SPM, HRSD, Resource Management) is an advantage.

- Relevant certifications in the mentioned ServiceNow environment would be an advantage.

BENEFITS

✨ Equipamentos

✨ Plano de Saúde

✨ Plano Odontológico

✨ Voucher Refeição

✨ NETZSCH Academy

✨ OpenEnglish

✨ GoGood

✨ PPR anual

✨ Quinquênio

📍 Contração CLT

🏡 Atuação híbrida em Curitiba ou Pomerode.