This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Technical Consultant - ITOM based in Brazil.
We are looking for a skilled ServiceNow Technical Consultant to support the design, configuration, and evolution of IT operations solutions.
This role focuses on helping organizations improve infrastructure visibility, automation, monitoring, and operational efficiency through advanced platform capabilities.
You will work on complex digital transformation initiatives, integrating cloud environments, enterprise tools, and automation solutions.
The position offers the opportunity to collaborate with global teams, solve challenging technical problems, and deliver impactful solutions for enterprise clients.
The ideal candidate combines strong ServiceNow knowledge with infrastructure expertise, automation skills, and a consultative mindset.
You will contribute to building scalable solutions while continuously developing your technical expertise in a collaborative environment.
Accountabilities:
As a ServiceNow Technical Consultant - ITOM, you will be responsible for configuring, integrating, and optimizing solutions that improve IT operations and automation capabilities. You will work closely with technical teams and clients to understand requirements, implement best practices, and deliver reliable solutions across traditional and cloud environments.
- Configure ServiceNow ITOM solutions for discovery, inventory management, and visibility of IT assets, applications, servers, and network components.
- Automate configuration management processes and support CMDB optimization using ServiceNow ITOM and ITSM capabilities.
- Implement and configure IT monitoring solutions within the ServiceNow ITOM ecosystem.
- Integrate ServiceNow ITOM and AIOps solutions with third-party monitoring and management platforms.
- Configure integrations with cloud environments such as AWS, Azure, GCP, and OCI.
- Automate infrastructure and cloud workflows using technologies such as SSH, PowerShell, JDBC, REST APIs, SOAP, and other integration protocols.
- Support the design and implementation of automation initiatives for IT infrastructure operations.
- Analyze technical challenges and contribute to continuous improvement of operational processes.
- Collaborate with stakeholders to deliver efficient, scalable, and secure technology solutions.
Requirements:
The ideal candidate has experience working with ServiceNow ITOM, infrastructure automation, and enterprise technology environments. You should have strong technical knowledge, problem-solving abilities, and the ability to communicate effectively in complex customer environments.
- Experience configuring or supporting IT management solutions such as Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, BMC Discovery, or similar platforms.
- Knowledge of traditional IT infrastructure and cloud environments.
- Experience with container technologies such as Docker, Kubernetes, or OpenShift.
- Understanding of system integration architectures and communication protocols.
- Experience working on IT infrastructure automation or cloud automation projects.
- Proficiency in at least one programming or scripting language such as JavaScript, Perl, Python, PowerShell, or Shell Script.
- Intermediate or advanced English proficiency.
- Strong results-oriented mindset and ownership of technical deliveries.
- Excellent communication and stakeholder management skills.
- Ability to navigate complex technical environments and collaborate with different teams.
Nice-to-have qualifications:
- Fluent English for international project collaboration.
- ITIL Foundation certification.
- Previous experience with ServiceNow ITOM implementations.
- Experience with event management platforms such as Netcool Omnibus, Splunk, BMC TrueSight, or similar solutions.
- Experience with log management and streaming technologies such as Elastic Stack, Graylog, Splunk, or Kafka.
- Experience with Infrastructure as Code and automation tools such as Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet.
Benefits:
- Flexible benefits package including meal and food allowance.
- 100% company-funded health insurance.
- 100% company-funded dental insurance.
- Home office allowance.
- Life insurance.
- Childcare assistance.
- Profit-sharing program.
- Mental health and wellness support programs.
- Digital healthcare services, including 24/7 telemedicine.
- Medical specialty support and chronic care management programs.
- Pregnancy support program with specialized guidance.
- Nutrition support and consultations.
- Social, legal, and financial assistance programs.
- Emotional health support, psychotherapy, and emergency assistance.
- Access to education, career development, and language partnerships.
- Continuous learning through internal training programs and fully funded certifications.
- Technical knowledge-sharing opportunities with experienced professionals.
- Gamified recognition program with rewards.
- Flexible remote work environment with
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