Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for a Solutions Consultant to join our Pre-Sales team in São Paulo.

This role works closely with Account Executives to understand customer challenges and demonstrate how Genesys solutions deliver measurable value. You’ll act as the technical and consultative bridge between customer needs and our cloud CX platform.

What You Will Do

• Partner with Sales to support new business opportunities
• Conduct discovery sessions to understand business and technical requirements
• Deliver tailored product demonstrations
• Map customer pain points to Genesys solutions
• Help co-create CX improvements using service design principles
• Support RFPs and technical validation processes
• Engage with both business and technical stakeholders

What We’re Looking For

• 3+ years of experience in Solutions Engineering, Pre-Sales, or SaaS Consulting
• Experience delivering live software demonstrations
• Strong presentation and communication skills
• Understanding of Cloud/SaaS environments
• Ability to manage multiple opportunities simultaneously
• Analytical mindset with structured problem-solving ability
• Experience in enterprise software or contact center industry is a plus

LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.