Specialist Customer Experience (Cotia, SP)

Job Title: Specialist Customer Experience\n\nCity: Cotia, SP | Brazil.\n\nAs a Customer Experience Specialist, you will join our team and become an integral part of the Customer Experience department, providing essential support while gradually taking on greater responsibilities.\n\nWith a focus on order management, logistics, and supply chain activities, you will collaborate closely with a diverse range of customers and internal teams.\n\nAs a valued member of our company, you will experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee.\n\nThis position is based in Brazil.\n\nAt dsm-firmenich, being a force for good is not optional. Diversity, Equity \u0026 Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers \u0026 Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.\n\nYour key responsibilities\n\n * Ensure an effective \u0026 efficient order-to-cash process\n\n\n\n\n * Keep customer requirements updated in our system.\n\n\n\n\n * Build an intimate relationship with DSM-Firmenich customers \u0026 internal stakehorlders\n\n\n\n\n * Provide regular reports, information to stakeholders\n\n\n\n\n * Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary\n\n\n\n\n * Manage daily escalations \u0026 issues\n\n\n\n\n * Open, follow up customer\u2019s non-conformities\n\n\n\n\nYou Bring\n\n * Graduated in Business studies, Supply Chain or Economics.\n\n\n\n\n * Strong experience in customer care-related roles.\n\n\n\n\n * You have an Intermediate level of English ( \u0026 Spanish is a plus).\n\n\n\n\n * Absolute customer focus\n\n\n\n\n * Pro-active, positive attitude, responsible and willing to learn.\n\n\n\n\n * Excellent communication skills and team spirit.\n\n\n\n\n * Knowledge of MS Office applications, SAP knowledge is a plus.\n\n\n\n\nWe Bring\n\n * A rich history and a promising future of bold scientific innovation and passionate creation with our customers;\n\n\n\n\n * A space to grow by encouraging and supporting curiosity and an open mindset;\n\n\n\n\n * A culture that prioritizes safety and well-being, both physically and mentally;\n\n\n\n\n * The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;\n\n\n\n\n * A flexible work environment that empowers people to take accountability for their work and own the outcome;\n\n\n\n\n * Barrier-free communities within our organization where every employee is equally valued and respected \u2013 regardless of their background, beliefs, or identity;\n\n\n\n\n * A firm belief that working together with our customers is the key to achieving great things;\n\n\n\n\n * An eagerness to be one team and learn from each other to bring progress to life and create a better future\n\n\n\n\nHow to apply\n\nInterested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal. \n\nEqual opportunities commitment\n\ndsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there\u2019s a place for everyone with us.\n\ndsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\u0027s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. \n\nWe are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.\n\nAbout dsm-firmenich\n\nAs innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world\u2019s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than \u20ac12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life\u2122 every day, everywhere, for billions of people.\n\nwww.dsm-firmenich.com\n