SR Salesforce Admin

Important Information  

Location: Brazil 
Job Mode: Full-time  
Work Mode: Work from home

Job Summary

We are seeking a skilled Salesforce Administrator to manage and optimize a Salesforce environment. You will play a key role in supporting the customer’s operations, enhancing user experience, and ensuring data integrity across Sales Cloud, Service Cloud, and integrations with third-party systems.

Responsibilities and Duties

• Administer and maintain Salesforce orgs, including user setup, profiles, roles, permissions, and security settings;
• Configure and customize Salesforce objects, fields, workflows, validation rules, and reports;
• Support integrations with tools such as Okta, CPQ, and AI-based form validation systems;
• Collaborate with cross-functional teams (Sales, Support, Product) to gather requirements and implement scalable solutions;
• Monitor system performance and troubleshoot issues;
• Manage data imports, exports, and deduplication processes;
• Assist in the rollout of new features and training for end users;
• Ensure compliance with data privacy and security standards.

Essential Skills

• Experience as a Salesforce Administrator;
• Salesforce Admin Certification (ADM-201) required;
• Strong understanding of Salesforce best practices and limitations;
• Experience with Service Cloud, Sales Cloud, and user support workflows;
• Familiarity with background check workflows or HR tech is a strong advantage;
• Ability to work independently and manage multiple priorities;
• Advanced English for written and speaking.

Highly Desirable Skills

• Additional certifications (Advanced Admin, CPQ, Service Cloud) are a plus;
• Experience with Revenue Cloud, CPQ, and AI-enhanced workflows;
• Knowledge of Okta or other identity management platforms;
• Experience working with international teams and remote environments.
  

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.