Strategic Account Manager

As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

Responsibilities:

• Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. 


• Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.


• Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.


• Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.


• Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.


• Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.


• Participates in solution development efforts that best address customer needs.


• Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred


• 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management


• History of success maintaining and developing key relationships


• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources


• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities


• Excellent communication and interpersonal skills with an aptitude for building strong client relationships


• Strong negotiation and problem-solving skills


• Proficiency with CRM software and Microsoft Office


• Self-starter and able to work efficiently under pressure


• Experience in executing in a matrix organization managing multiple stakeholders and projects


• Ability to travel up to 25%