Supply Chain CPM - Hyperscalers

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About this opportunity:

We are seeking an experienced, customer-facing Service Delivery Manager (SDM) to lead end-to-end delivery of hardware and services to hyperscaler sites across a designated market area, with full accountability for on-time execution and cost management.

The ideal candidate brings deep expertise in global supply chain operations, international hardware logistics, in-country delivery complexities, customs and regulatory requirements, and Ericsson's trade compliance framework and directives. The SDM is accountable for driving high-quality, consistent service delivery by leading matrixed teams, maintaining strong customer relationships, and continuously optimizing delivery processes for performance and operational excellence.

What you will do:

Customer Management

• Build and maintain relationships with internal and external stakeholders, keeping customer experience and satisfaction as the primary focus.


• Proactively identify and drive strategic initiatives that elevate the customer experience.


• Deliver impactful, performance-driven business reviews that inspire customer confidence.

Service Delivery Oversight

• Continuously optimize the performance, quality, and cost-efficiency through resource planning, offshoring strategies, automation, and process improvement.


• Ensure end-to-end hardware and services delivery consistently meets or exceeds customer service level agreements (SLAs).


• Define and monitor internal key performance indicators (KPIs) to drive continuous service delivery performance improvement.


• Lead regular governance cadences with key stakeholders, including Customers, Program Directors, Market Areas, and delivery functions across global support centers.


• Partner with Sales and Trade Compliance to ensure 100% compliant deployments across all in-scope countries.

Team Leadership

• Lead a matrixed, globally distributed service delivery team with clear direction, coaching, and support.


• Ensure the right competencies and capabilities are in place to deliver consistently at the highest quality.


• Anticipate resource needs, build supporting business cases, and plan proactively for succession.

The skills you bring:

• Experience across global supply chain management, sourcing, large-scale program delivery, finance, and business operations.


• Fluency in English, Spanish, and Portuguese.


• Proven leadership across internal and external service delivery programs, with strong stakeholder management and executive-level communication skills.


• Track record of managing high-expectation customer relationships in fast-paced, demanding environments.


• Ability to lead and influence matrixed, cross-functional teams across multiple time zones.


• Deep knowledge of Ericsson’s global supply chain and sourcing processes, international hardware logistics, in-country delivery complexities, and customs regulations and trade compliance requirements.


• Results-driven, with a consistent history of meeting or exceeding SLAs and KPIs.

Key Skills & Competencies

• Strategic, data-driven people leader who builds and develops high-performing teams aligned with Ericsson’s values.


• Polished communicator and visual storyteller skilled in executive-ready presentations and insight-driven recommendations.


• Forward-thinking, highly organized professional adept at managing multiple priorities and proactively surfacing risks.