Support Engineer

What would you do?

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  
  


• Cooperate and support their fellow Support in resolving the incidents they require.
  
  


• Ensure compliance with the SLA for the resolution of cases established with clients.
  
  


• Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
  
  


• Seek to impact on your colleagues for the improvement of the Support service.
  
  


• Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.
  
  

🙌🏼 Your experience has been shaped by

• + 2 years in Support related positions.
  
  


• Demonstrated interest in technical field and development/ automatization.
  
  


• Ability to influence and built effective working relationships with all levels of the organization.


• Experience working in agile environments.

🚀 Your SuperPowers

• The primary language is Portuguese, but conversational English is required (Must).


• Intermediately SQL level.


• Remote collaboration capabilities.


• High skills in communicating complex technical issues to both technical and non-technical audiences.


• Problem solving skills.


• Knowledge of programming language desirable (no development experience).

🪄 What we bring to the table

• 🌎 Hybrid Work: Work together as a team


• 👩🏿‍💻 Flexible hours: We trust your work and skills


• 💻 Workstation Paid BYOD. 


• 🏝 25 days PTO