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Support Engineer

icon building Empresa : Instaleap
icon briefcase Tipo de Emprego : Periodo Integral

Número de Aplicantes

 : 

000+

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Descrição do Emprego - Support Engineer

What would you do?


  • Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.


  • Cooperate and support their fellow Support in resolving the incidents they require.


  • Ensure compliance with the SLA for the resolution of cases established with clients.


  • Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.


  • Seek to impact on your colleagues for the improvement of the Support service.


  • Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.



🙌🏼 Your experience has been shaped by


  • + 2 years in Support related positions.


  • Demonstrated interest in technical field and development/ automatization.


  • Ability to influence and built effective working relationships with all levels of the organization.

  • Experience working in agile environments.


🚀 Your SuperPowers


  • The primary language is Portuguese, but conversational English is required (Must).

  • Intermediately SQL level.

  • Remote collaboration capabilities.

  • High skills in communicating complex technical issues to both technical and non-technical audiences.

  • Problem solving skills.

  • Knowledge of programming language desirable (no development experience).


🪄 What we bring to the table














    • 🌎 Hybrid Work: Work together as a team

    • 👩🏿‍💻 Flexible hours: We trust your work and skills

    • 💻 Workstation Paid BYOD. 

    • 🏝 25 days PTO


Original job Support Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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