TAM-Brazil

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

As a Technical Account Manager (TAM), you will play a crucial role in ensuring the success of our clients. Your technical expertise, problem-solving skills, and strong communication abilities will be essential in providing exceptional customer service and building lasting relationships.

Key responsibilities of the TAM role include:

- Technical Support: As a TAM, you will be responsible for providing technical support to clients. You must diagnose and troubleshoot technical issues and provide effective solutions on time.

- Training and Education: You will be responsible for training clients on our products and services, ensuring they understand how to use them to their fullest potential. You will also need to keep clients up-to-date on new features and updates.

- Product-related Queries: Clients will come to you with various product-related queries. You will need to understand their needs, clarify any questions they may have, and provide clear and concise answers.

- Building Strong Relationships: As a TAM, building strong client relationships is essential. You will need to understand their business needs and goals and work collaboratively with them to help them succeed.

- Providing Performance Reports: You will be responsible for providing regular performance reports to clients. This will require a thorough understanding of their business and the ability to interpret data and insights.

DECEMBER BONUS

MEDICAL EXPENSES INSURANCE

SUBSIDY FOR MEDICAL CHECK-UP STUDIES

DAYS OFF

OFFICIAL HOLIDAYS

Mandatory rest days will be granted as stated in the LFT (Labor Law)

*LFT: Federal Labor Law in Mexico.

SICK LEAVE

PERFORMANCE MANAGEMENT FRAMEWORK PMF

ENGLISH AND SPANISH CLASSES

CERTIFICATIONS

LAPTOP POLICY

AMAZON GIFTCARD

Gift card on your birthday.

TAQUITOS REWARDS