Technical Information Specialist - Indaiatuba/SP

Trabalhamos para que a vida possa avan\u00e7ar e estamos sempre \u00e0 procura de pessoas inovadoras que possam contribuir com a nossa miss\u00e3o. Que tal fazer parte do nosso time?\n\nLocal Principal: Brasil (BR) - S\u00e3o Paulo - Indaiatuba \nFun\u00e7\u00e3o: Customer Experience (CA) \nT\u00edtulo: Technical Information Specialist - Indaiatuba/SP - 118896\n\n## \n\nAs a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in Indaiatuba-SP, you will provide technical and analytical leadership in the development of operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for John Deere products.\n\n## Main Responsabilities\n\n * Lead and contribute to enterprise innovation \u0026 strategy initiatives supporting standards, automations \u0026 AI, and advanced diagnostic solutions \n * Work in partnership with product engineering and customer support representatives to identify and define solutions improving product troubleshooting pain-points, technician efficiency, and customer uptime \n * Collaborate with product engineering and customer support organizations to define hardware, software, and technical information requirements minimizing time to diagnose and repair \n * Support project leaders, lead technical information specialists, and training development specialists to create and execute content development plans that meets quality, efficiency, and economic requirements \n * Lead and conduct technical content reviews supporting quality and accuracy of content \n * Provide work direction, mentoring, and training to local and remote authoring resources \n\n\n\n## What skills you need \n\n * Complete degree in Engineering, Technologist, Ag/Ag Sciences, or other technical fields \n * Advanced English: broad vocabulary, good grammar, conducts meetings, negotiates and provides training \n * Thorough knowledge in engineering principles, theory, and practice \n * Demonstrated technical experience troubleshooting systems, functions, and components \n * Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems \n * Proven organization skills, decision making, and ability to manage competing priorities \n * Communication, collaboration, and problem-solving skills \n\n\n\n## What makes you stand out\n\n * Cross-functional experience across one or more areas including product design, manufacturing, quality, and/or product \u0026 customer support \n * Experience and knowledge of Product Development and Customer \u0026 Product Support processes \n * A team player who helps to build a highly engaged and energized work environment \n * Experience developing and integrating process improvements through application of digital dexterity tools, such as automations, AI, data \u0026 analytics \n * Experience and knowledge with technical information development systems, processes, and tools \n * Experience working with local and global teams \n\n\n\nNossos principais benef\u00edcios\n\n * Remunera\u00e7\u00e3o vari\u00e1vel; \n * Plano de Sa\u00fade;\n * Plano Odontol\u00f3gico;\n * Seguro de Vida;\n * Previd\u00eancia Privada;\n * Benef\u00edcio \u00d3tica; \n * Reembolso vacina; \n * Universidade Corporativa; \n * TotalPass;\n * Dependendo da unidade, voc\u00ea ter\u00e1 restaurante no local, vale refei\u00e7\u00e3o ou alimenta\u00e7\u00e3o;\n * Aux\u00edlio farm\u00e1cia;\n * Entre outros\n\n\n\n#LI-Hybrid\n\n \nNosso Processo Seletivo\n\nA sele\u00e7\u00e3o come\u00e7a com a sua inscri\u00e7\u00e3o, para algumas vagas, existem alguns testes adicionais. Voc\u00ea ter\u00e1 a possibilidade de conhecer pessoas do time nas entrevistas! Nosso processo seletivo \u00e9 flex\u00edvel em termos de tempo, ent\u00e3o n\u00e3o se preocupe! Nossa equipe de Talent Acquisition est\u00e1 comprometida em proporcionar a melhor experi\u00eancia para voc\u00ea. Analisamos todas as candidaturas cuidadosamente e fornecemos feedback em todas as etapas do processo. Al\u00e9m disso, todas as orienta\u00e7\u00f5es ser\u00e3o enviadas por e-mail!\n\nSobre a John Deere\n\nA John Deere \u00e9 l\u00edder global no fornecimento de produtos, tecnologia e servi\u00e7os avan\u00e7ados para clientes que desempenham um papel essencial na agricultura, constru\u00e7\u00e3o, florestal entre outros setores. Nosso objetivo \u00e9 atender \u00e0 crescente necessidade mundial de alimentos, combust\u00edvel, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preserva\u00e7\u00e3o do planeta que chamamos de lar. \nInovamos para impulsionar a produtividade e proteger nosso planeta e convidamos voc\u00ea a fazer parte dessa hist\u00f3ria. Trabalharemos juntos para criar, testar, superar para que para que a vida possa avan\u00e7ar. \ud83d\udc9a\ud83d\ude9c \n\n