Technical Support Specialist I

Who we are

At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally.

The Role You'll Play

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact:

• Deliver exceptional technical support to our customers with warmth, clarity, and care.


• Troubleshoot and resolve technical product issues, keeping the experience smooth and positive.


• Navigate multiple support channels (phone, email, chat) with ease and professionalism.


• Educate customers on features and services, guiding them to get the most out of our products.


• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.


• Follow internal knowledge management processes to provide accurate, trusted solutions.


• Escalate complex issues appropriately to ensure every customer finds the right resolution.


• Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.

Please note, the Work Hours for this position are Monday to Friday, 6am - 5pm and Saturday 7am - 4pm Pacific Time

Experience You Bring

You’re energized by helping others, solving problems, and learning new technologies. Here’s what sets you up for success:

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.


• Advanced/Fluent in English (required); Spanish language skills are a big plus!


• Strong communicator. Clear, empathetic, and confident across phone and email.


• Curious and solution-focused, with the ability to ask great questions and actively listen.


• Comfortable with internet browsers, email platforms, and multitasking across systems.


• Quick learner with a passion for understanding software and translating tech talk into real solutions.


• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.