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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Transition Manager based in Brazil.
This role is responsible for leading complex, end-to-end transition programs that ensure the successful onboarding and stabilization of new client engagements. You will oversee the full lifecycle from contract signature through to steady-state operations, ensuring all operational, financial, and technical components are aligned for execution. The position requires strong governance capabilities, cross-functional coordination, and the ability to manage risk and dependencies in highly matrixed environments. You will work closely with senior stakeholders across operations, technology, finance, HR, and procurement to translate contractual commitments into executable delivery plans. A key focus is ensuring operational readiness, scalability, and long-term sustainability of delivery models. You will also drive communication, change management, and stakeholder alignment across global teams. This is a high-impact role where structure, influence, and execution excellence directly shape client success.
Accountabilities:
- Lead end-to-end transition programs from contract signature through operational stabilization, ensuring structured execution across all phases.
- Provide governance, risk management, and executive-level reporting throughout the transition lifecycle, ensuring visibility of progress, issues, and dependencies.
- Coordinate cross-functional alignment across operations, finance, HR, technology, procurement, and client stakeholders to ensure seamless execution.
- Act as escalation point for transition risks, issues, and critical decision-making requirements.
- Define transition scope, timelines, resource models, and implementation plans in collaboration with bid and account management teams.
- Develop and execute communication and change management strategies to support transition delivery and early steady-state operations.
- Validate solution assumptions, staffing models, sourcing strategies, and financial structures to ensure contractual and operational alignment.
- Identify implementation gaps and risks, and drive mitigation strategies to ensure delivery readiness and stability.
- Ensure financial setup, billing processes, and budget structures are correctly established prior to go-live.
- Monitor transition performance and ensure alignment between operational execution and commercial commitments.
- Build strong stakeholder relationships and facilitate decision-making across internal and client organizations.
- Deliver regular reporting on progress, risks, and outcomes while capturing lessons learned for continuous improvement.
Requirements:
- Bachelor’s degree with 8+ years of experience in transition management, program management, transformation, or complex implementation roles.
- Proven experience leading large-scale, cross-functional transition programs in global or matrixed environments.
- Strong expertise in project/program management, risk management, and stakeholder engagement.
- Experience in industries such as BPO, outsourcing, shared services, consulting, or customer experience operations is highly desirable.
- Ability to influence and collaborate across senior leadership and multiple business functions.
- Strong analytical, organizational, and execution skills with attention to operational detail.
- Excellent communication skills in English and Spanish (written and spoken); Portuguese is a strong advantage.
- Certification such as PMP, PRINCE2, or Lean Six Sigma is a plus.
- Master’s degree is considered an advantage.
- Strong ability to manage ambiguity and drive structure in complex, fast-moving environments.
Benefits:
- Competitive compensation package
- Fully remote or flexible work arrangements (depending on project needs)
- Opportunity to lead high-impact, global transition programs
- Exposure to international clients and complex transformation initiatives
- Strong career development in program and operations leadership
- Collaborative and multicultural working environment
- Continuous learning and professional growth opportunities
- Involvement in strategic, end-to-end business transformation projects
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