Travel Security Coordinator

Control Risks is seeking a Coordinator to support travel security for a prominent technology client.

The Travel Security Coordinator plays a critical role in ensuring the smooth and efficient travel security operation of our business. This role involves a blend of customer support, logistics coordination, and data analysis. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills.

Tasks and responsibilities

Support Tickets

• Respond promptly to support tickets submitted by employees travelling to higher risk countries, utilizing holding messages or canned responses as appropriate
• Accurately route support tickets according to established standard operating procedures
• Escalate re-opened and complex support tickets to the Operations Manager

Transportation Requests

• Monitor transportation requests and ensure operations run smoothly and efficiently
• Provide support to users experiencing issues with transportation requests within the same business day
• Proactively coordinate with client-vetted transportation suppliers to address and resolve any obstacles
• Escalate unresolved transportation issues to the Operations Manager for further action

Documentation and Analysis

• Maintain detailed and accurate records of all transportation-related issues and their resolution.
• Develop and implement standardized data collection procedures from various sources, ensuring accuracy and completeness
• Analyze current administrative processes on a monthly or quarterly basis, as requested by the client, to identify inefficiencies and areas for improvement
• Translate complex data and concepts into clear and concise insights
• Generate monthly reports that provide insights into operational performance
• Design and produce high-quality slide deck presentations
• Develop and maintain a well-organized and easily accessible system for team documentation and shared drives.

Experience and education:

• 3-4 years of experience in a role involving customer support, logistics coordination, or data analysis.
• Bachelor’s degree in relevant field of study

Skills:

• Excellent written and verbal communication skills in English and Portuguese required. Spanish abilities desirable.
• Strong organizational and time management skills.
• Ability to apply data analysis tools (e.g., Excel, SQL, Python, R, or similar) and techniques to interpret and present complex information
• Proficiency in Microsoft Office Suite or similar software.
• Proven ability to thrive in a fast-paced environment.
• Ability to work independently and as part of a team.
• Excellent teamwork skills with a demonstrated ability to collaborate effectively.