Trust & Risk Operations Analyst

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

As a Trust & Risk Operations Analyst, you’ll help protect the integrity of our platform and the people and businesses who rely on it. In this role, you’ll monitor activity for potential fraud, abuse, and trust concerns, investigate high-risk cases, and support thoughtful, scalable processes that keep our marketplace safe, reliable, and easy to use.

• Monitor transactions, behavioral signals, and platform activity for potential fraud, abuse, or trust concerns


• Triage alerts and flag high-risk cases for escalation


• Conduct investigations using internal systems, transaction histories, and external tools


• Document findings, maintain case records, and follow established workflows and SLAs


• Assist in refining operational processes, creating repeatable workflows and maintaining compliance with internal policies


• Support cross-functional initiatives with Customer Experience, Product, and Risk teams

 The Experience You’ll Bring

• 1–3 years of experience in fraud prevention, risk management, or trust & safety


• Strong attention to detail and analytical skills


• Familiarity with payment platforms and methods (e.g., Stripe, ACH, card networks)


• Basic SQL or Excel proficiency for data analysis


• Strong communication skills for reporting and cross-team collaboration