ULD Operations Supervisor

The ULD Operations Supervisor (known internally at Unilode as a Customer Success Supervisor) is responsible for driving operational performance, ensuring high levels of customer satisfaction, and supporting continuous improvements across Unilode stations. This role provides on-the-ground oversight of ULD management processes, ensuring compliance and efficiency in station operations. 

Key Responsibilities:

Enhance Operational Performance and Compliance

Drive Results, Ensure Accountability, Financial Acumen

• Maintain station profiles and track performance against KPIs using dashboards. 
• Monitor and enforce compliance with Unilode’s ULD handling and safety procedures. 
• Conduct regular station audits to assess and enhance operational efficiency. 

Customer-Focused Support and Training

Customer Focus, Collaborate

• Act as the ULD Subject Matter Expert, providing training and compliance support to local teams. 
• Liaise with Ground Handling Agents (GHAs) and customers to optimize ULD handling processes. 
• Ensure all operational teams are equipped with the knowledge and tools to enhance service delivery. 

Proactively Address Operational Challenges

Courage, Business Insight

• Identify root causes of operational issues and implement solutions to drive efficiency. 
• Collaborate with internal teams to refine best practices for ULD pooling and inventory control. 
• Develop action plans to address underperformance in specific stations. 

Coordinate Stakeholder Engagement and Communication

Collaborate, Ensure Accountability

• Work closely with local authorities, MROs, and airline partners to optimize ULD turnaround times. 
• Support the introduction of digital tracking tools and automation initiatives at key locations. 
• Ensure all stakeholders are aligned with Unilode’s performance objectives and operational improvements. 

Our Values in Action:

• Be Humble and Curious – Seek opportunities to enhance station operations and compliance. 
• Inspire, Empower, and Prosper – Build relationships with internal and external stakeholders. 
• Take Ownership and Get Stuff Done – Ensure adherence to Unilode’s operational standards. 
• Build a Better Future – Drive operational improvements and digital transformation initiatives. 
• Team Up to Be Better – Collaborate with GHAs, airlines, and Unilode teams for seamless service delivery. 
• Be Passionate About Our Customers – Ensure that operational performance meets and exceeds customer expectations. 
• Be Eager to Win – Strive for excellence in station management and service execution. 

The Small Print:

This role requires hands-on involvement in station operations, with the flexibility to travel and support multiple locations as needed. Strong attention to detail, problem-solving abilities, and the ability to work under pressure are essential for success. 

This is an overview of the role’s scope and its alignment with Unilode’s competencies and values. It is not an exhaustive list of responsibilities but serves as a guide to the key expectations and contributions of the position. Flexibility may be required to adapt to business needs. 

Skills and Experience Required:

• Experience in airport operations, ground handling, or ULD management. 
• Proven ability to independently drive operational improvements and enforce compliance. 
• Strong analytical, communication, and leadership skills. 
• Familiarity with industry regulations and safety protocols. 
• Desirable: Tertiary qualifications in Business, Logistics, or Aviation Management.