This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vaga Afirmativa para PCD - Assistente de Suporte N1 based in Brazil.
This is an opportunity to join a customer support team focused on helping users solve technical questions and challenges.
The role provides direct interaction with customers through digital support channels, contributing to a positive online experience.
You will work in a remote environment with a strong focus on collaboration, learning, and customer satisfaction.
The position is ideal for someone who enjoys technology, communication, and problem-solving.
You will have the chance to develop your technical knowledge while building valuable customer service skills.
This opportunity is designed exclusively for People with Disabilities, promoting an inclusive and supportive workplace.
Accountabilities:
The Assistente de Suporte N1 will be responsible for providing first-level customer support, ensuring efficient solutions and a positive experience for users. The role requires empathy, organization, strong communication skills, and the ability to manage multiple requests in a dynamic environment.
- Provide customer support through chat and email ticket channels, assisting users with questions related to products and services.
- Understand customer needs, investigate issues, and guide users toward effective solutions.
- Deliver clear, structured, and empathetic communication throughout each interaction.
- Maintain accurate records of customer requests and follow established support processes.
- Manage multiple activities simultaneously while maintaining quality and attention to detail.
- Continuously develop technical knowledge and stay updated on relevant products, tools, and support practices.
Requirements:
The ideal candidate is a proactive and customer-focused professional who enjoys helping others and is interested in developing skills within technology and digital services. Strong communication, adaptability, and willingness to learn are essential for success in this role.
- This is an affirmative action opportunity exclusively for People with Disabilities (PCD).
- Previous experience in customer service or support roles is preferred, especially through chat-based channels.
- Strong empathy and a customer-oriented mindset.
- Clear and effective written and verbal communication skills.
- Interest in learning more about technology and digital solutions.
- Ability to handle multiple tasks, prioritize activities, and work effectively under pressure.
- Organized, execution-focused, and motivated by continuous learning.
Benefits:
- Remote work opportunity.
- Meal or food allowance of R$44.55 per working day.
- Transportation allowance for eligible on-site arrangements.
- Health insurance with no co-payment for employees.
- Dental insurance.
- Wellbeing program with fitness and telemedicine benefits.
- Pet health insurance partnership.
- Access to an educational platform with affordable courses, undergraduate programs, postgraduate programs, language courses, and more.
- Life insurance.
- Free website hosting.
- Additional employee perks and benefits.
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