VIP CS Reactivation Manager

Growe welcomes those who are excited to:

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  Identify inactive / churned VIP players and segment them strategically;

  
  


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  Contact players via phone, email, and messaging channels;

  
  


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  Build and maintain strong relationships with high-value clients;

  
  


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  Present tailored offers, bonuses, and promotions;

  
  


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  Monitor player activity and adjust reactivation approach accordingly;

  
  


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  Track KPIs: reactivation rate, retention rate, revenue recovery;

  
  


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  Analyze churn reasons and provide feedback to management;

  
  


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  Work closely with VIP Account Managers for smooth handover of reactivated players.

  
  

We need your professional experience:

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  Fluency in Brazil Portuguese (mandatory), Spanish will be benefit;

  
  


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  Good command of English (written and spoken);

  
  


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  Experience in iGaming / fintech / online services (preferred).

  
  

We appreciate if you have those personal features:

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  Strong sales, negotiation, and communication skills;

  
  


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  Analytical mindset with ability to interpret client data;

  
  


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  Results-driven with strong focus on revenue and retention;

  
  


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  High level of responsibility and professionalism.

  
  

We are seeking those who align with our core values:

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  GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  
  


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  DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  
  


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  BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.