VIP Customer Support Representative

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

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  Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience;

  
  


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  Collaborate with other colleagues to improve customer service;

  
  


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  Identify customers' needs, clarify information, research every issue and provide solutions;

  
  


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  Follow internal procedures and guidelines to ensure consistent and high-quality support.

  
  

Experience you’ll need to bring:

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  Intermediate level of English (written and spoken);

  
  


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  Native Portuguese speaker;

  
  


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  Previous experience with customer support is not mandatory but will be considered a plus;

  
  


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  Experience handling live chat and email interactions will be considered an advantage.

  
  

It's a perfect match if you have those personal features:

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  Excellent organizational skills and ability to prioritize in order to meet deadlines;

  
  


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  Excellent team work skills with strong communication skills;

  
  


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  Ability to work in a fast-paced environment and under pressure;

  
  


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  Problem-solving skills.

  
  

Our clients offer competitive benefits to support your professional and personal growth, including:

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  Health & Wellness Focus;

  
  


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  Growth Opportunities;

  
  


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  Performance-Driven Rewards;

  
  


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  Dynamic Work Environment.

  
  

Apply, and let your growth journey begin.