Web Support Specialist

We’re working with a well-established, innovative tech company recognized for delivering advanced digital solutions to global clients. They are seeking a Web Support Specialist to join their collaborative team. This role is ideal for someone who enjoys structured systems, thrives in a fast-paced environment, and takes pride in delivering high-quality web updates and exceptional client experiences.

What You’ll Be Doing

• Support public-facing client websites by executing timely and accurate content updates using internal content management systems.

• Ensure all site updates meet regulatory, brand, and quality standards through frequent quality checks.

• Communicate regularly and professionally with clients to keep them informed about the status of requests and resolve any issues promptly.

• Facilitate high-impact website content changes, including webcasts, presentations, disclosure documents (such as press releases and financial reports), and ESG materials.

• Balance multiple client requests, prioritizing tasks to meet tight deadlines.

• Troubleshoot technical or content issues independently and escalate when necessary.

• Collaborate with cross-functional teams to deliver seamless client solutions.

• Occasionally support critical client events or escalations outside standard business hours, including evenings, weekends, and holidays as needed.

What We’re Looking For

• 2–3 years of experience in client service, web content management, or similar delivery-focused roles.

• Hands-on experience with content management systems (CMS) and ticketing platforms (such as Zendesk or Jira).

• Solid understanding of HTML and CSS; basic familiarity with JavaScript or jQuery is a plus.

• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills in English, and a collaborative team-oriented approach.

• Proven troubleshooting skills and a proactive, solutions-focused mindset.

• Ability to work independently as well as part of a team.

• Experience supporting clients in regulated or financial environments is considered an asset.

• Flexibility to work outside standard hours for urgent client needs and critical project delivery.

About HighlightTA

This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs.
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