WFM Manager

Description

• Develop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.
• Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
• Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.
• Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
• Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.
• Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
• Supervise, motivate, and coach the workforce management team.
• Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
• Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
• Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
• Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
• Develop and implement training programs for the workforce management team.
• Ensure all team members understand and adhere to company policies and procedures.
• Continuously review and improve workforce management processes to ensure they are efficient and effective.
• Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
• Participate in improving the company’s activity.
• Maintain a proactive attitude in handling operational challenges.
• Ensure compliance with the company’s standards.
• Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
• The above tasks can be completed with other tasks specific to the job, which will be communicated in due time.

What makes you a strong candidate:

• Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
• Proven experience of at least 3 years in management roles.
• Advanced proficiency in English, both written and verbal.
• Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
• Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
• Strong decision-making skills.
• Comfortable in a dynamic environment.
• Understanding of Brazilian labor law.
• Strong interpersonal skills and empathy.