WFM Manager

David Kennedy Recruitment is working with a leading tech company who is looking to recruit a WFM Manager to join their team in São Paulo, Brazil.

Position: WFM Manager

Location:  São Paulo, Brazil

Employment type: Full-time

Work model: on-site

Benefits: base salary.

DUTIES & RESPONSIBILITIES:

• Develop and implement workforce management strategies, policies, and procedures aligned with business objectives

• Forecast staffing needs to ensure optimal coverage and skill allocation

• Oversee scheduling processes to ensure efficiency, fairness, and cost control

• Manage workforce management systems for time, attendance, and capacity planning

• Analyze workforce data to identify trends and drive continuous improvement

• Collaborate with cross-functional teams to align workforce planning with business strategy

• Lead, coach, and develop workforce management and BI teams (15-20 employees)

• Monitor and report on key workforce metrics including staffing levels, productivity, overtime, and costs

• Manage workforce management budgets and resource allocation

• Drive operational best practices and process optimization

• Design and implement training programs for workforce management teams

• Ensure compliance with internal policies, procedures, and standards

• Build strong relationships with senior leadership and key stakeholders

• Proactively address operational challenges and support business growth.

REQUIREMENTS:

• Bachelor’s degree or equivalent relevant professional experience

• Minimum 3 years of experience in workforce management or people operations leadership roles

• Native/fluent in Portuguese. Advanced English communication skills, written and verbal

• Strong proficiency in Microsoft Office tools, especially Excel and reporting solutions

• Proven leadership experience managing high-performing teams

• Strong analytical and decision-making abilities

• Comfortable working in fast-paced, evolving environments

• Understanding of Brazilian labour legislation

• Excellent interpersonal skills with a collaborative leadership style

• Successful applicants must be able to spend the initial 2–3 months of employment at the Bogotá (Colombia) office as part of the training and onboarding process.

BENEFITS:

• Competitive salary

• Private health insurance from day one

• International work environment

• Opportunities for career development.