WFM Manager in São Paulo, Brazil

Position: WFM Manager

Location: São Paulo, Brazil

Employment type: Full-time

Work model: on-site

Benefits: base salary.

DUTIES & RESPONSIBILITIES:

• Develop and implement workforce management strategies, policies, and procedures aligned with business objectives
• Forecast staffing needs to ensure optimal coverage and skill allocation
• Oversee scheduling processes to ensure efficiency, fairness, and cost control
• Manage workforce management systems for time, attendance, and capacity planning
• Analyze workforce data to identify trends and drive continuous improvement
• Collaborate with cross-functional teams to align workforce planning with business strategy
• Lead, coach, and develop workforce management and BI teams (15-20 employees)
• Monitor and report on key workforce metrics including staffing levels, productivity, overtime, and costs
• Manage workforce management budgets and resource allocation
• Drive operational best practices and process optimization
• Design and implement training programs for workforce management teams
• Ensure compliance with internal policies, procedures, and standards
• Build strong relationships with senior leadership and key stakeholders
• Proactively address operational challenges and support business growth.

REQUIREMENTS:

• Bachelors degree or equivalent relevant professional experience
• Minimum 3 years of experience in workforce management or people operations leadership roles
• Native/fluent in Portuguese. Advanced English communication skills, written and verbal
• Strong proficiency in Microsoft Office tools, especially Excel and reporting solutions
• Proven leadership experience managing high-performing teams
• Strong analytical and decision-making abilities
• Comfortable working in fast-paced, evolving environments
• Understanding of Brazilian labour legislation
• Excellent interpersonal skills with a collaborative leadership style
• Successful applicants must be able to spend the initial 2–3 months of employment at the Bogotá (Colombia) office as part of the training and onboarding process.

BENEFITS:

• Competitive salary
• Private health insurance from day one
• International work environment
• Opportunities for career development.