Product Operations Manager, Grocery & Retail

About the Role

As a Product Operations Manager for the Delivery Experience team in Uber Grocery & Retail you’ll play a key role in transforming Uber Eats from a food delivery product to one that helps customers get anything they want from local merchants. Today, we’re focused on the grocery, convenience, alcohol, and pharmacy sectors, but this team has broader ambitions to expand into plenty of other long-tail verticals!

In this role, you will be a hub for bridging product, operations, and business and solving problems that lie at their intersection. It requires an ability to problem-solve strategically, bring collaborators together and craft globally scalable processes that enable high-velocity product and business impact within a complex organization.

What the Candidate Will Do

• Project manage and lead launches for products globally
• Design and implementation of the best tools, processes and operating models for product launches & go-to-market
• Cross-functionally lead a community of strategic leaders to encourage significant impact to the business
• Ensure functional partners are aligned on key objectives for the program/product
• Surface and advocate for key insights from the business to advise product improvement
• Develop an end-to-end product rollout plan and project-manage implementation
• Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch
• Track core business metrics related to the product
• Develop a solid inbound strategy for bugs & features

Basic Qualifications

• 5 years experience in operations, business consulting, finance or similar analytical role
• Excellent communication, the ability to engage internal and external customers
• Deep analytical expertise and ability to leverage data to inform and support decisions
• Strategic alignment, able to bring key stakeholders across functions together
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization

Preferred Qualifications

• MBA, masters
• Prior experience working on global projects, or in an international setting
• Deep understanding of the user experience
• SQL proficiency

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .