Customer Success Intern (Estágio)

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in São Paulo.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology. 

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. 

We are looking for an enthusiastic Intern to join our Customer Success Organization (CSO). You will play a key role in providing excellent customer service by helping with account plans, optimizing our customer relationship process, analyzing industry & competitor trends, etc. You will work closely with LinkedIn’s world class Talent Solutions team (LTS). 

Responsibilities: 

• Partner with local and team members to strategize how to engage with clients to deliver great customer service 
•  Support in creating communication material and analytical reports on our clients 
• Provide business intelligence on regional competitors 
• Identify and understand trends within Latin American countries and industries: create internal newsletter 
• Create and develop strategic account plans for our clients 
• Help to optimize on boarding process of new clients 
• Availability of at least 18 months of internship, 30 hours/week from Monday to Friday 

Basic Qualifications: 

• Currently pursuing a Bachelor’s degree in Business, Marketing, Data Science or a related field.
• Experience with Microsoft Office and Google Workspace, including Excel/Sheets.
• Business Fluency in Spanish.

Preferred Qualifications: 

• Strong organizational skills 
• Proficient/fluent in English
• Highly motivated individual with a competitive personality and strong attention to detail 
• Analytical mind set 
• Strong interpersonal communicational and presentation skills (verbal and written) 
• Pro-active problem solver 
• Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT)

Suggested Skills 

• Communication 
• Adaptability 
• Managing Complexity 
• Interpersonal Skills 
• Problem solving 

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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.