Technical Remote Support Trainee

Job Summary

At Tetra Pak, we make food safe and available everywhere, and we protect what’s good: food, people, and the planet. We do this by delivering innovative solutions across food processing, packaging, and services, working closely with customers around the world.
As part of our Future Talent Program – Technical Track, an 18 month early career development journey, you will join our global Services organization, within the Remote Support Hub. This role is designed to support your professional growth through structured learning, hands on experience, and close collaboration with experienced specialists.

In this position, you will be trained to support customers remotely by learning how to diagnose and resolve automation and equipment issues. You will gain exposure to global operations, work with international teams, and build a strong understanding of how industrial automation systems operate in real production environments. Throughout the program, you will follow a tailored development plan that combines formal training, learning paths, and on the job experience. By the end of the program, you will have developed solid technical capabilities, built a global professional network, and be prepared to continue your career within Tetra Pak.

Join us, and make an impact to be proud of.

You will be based in Monte Mor, SP, Brazil.
The start date for Future Talent Program will be in September 2026.
Tetra Pak does not offer support for visa or relocation for this position.

We strongly encourage applications from individuals belonging to underrepresented or minoritized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.

What you will do

As a Future Talent Remote Support Specialist Associate, you will:

• Be trained and progressively exposed to the remote resolution of automation and equipment cases via phone, chat, and email, supporting customers and Tetra Pak field teams as your technical capabilities develop;


• Follow structured learning paths, technical training, and hands on practice to build skills in troubleshooting automation and equipment issues before gradually taking ownership of support cases;


• Learn how to participate in and contribute to remote troubleshooting sessions alongside senior specialists, including documenting solutions and understanding how customer satisfaction is ensured before cases are closed;


• Gain exposure to collaboration with field engineers and global competence networks, learning how knowledge is shared and how continuous improvement is driven across regions;


• Develop an understanding of how equipment reliability, availability, and performance are supported through remote services, contributing to improvement initiatives as your experience grows;


• Build your technical, problem solving, and communication skills through formal training, shadowing, project participation, and day to day learning, with the objective of being fully prepared to perform the role independently by the end of the program.

We believe you have

• A recent degree in Mechatronics, Automation, Electronics, Electrical Engineering, Computer Science, or a related technical field;


• Graduated no earlier than July 2024, in line with the September 2026 start date of the Future Talent Program;


• Limited professional experience in the field (up to one year), as this is a development program focused on learning and growth (internships and experience in other areas are not considered);


• A strong interest in industrial automation, programming, and mechatronics, with motivation to apply theoretical knowledge in real‑world technical environments;


• Basic or foundational knowledge of programming concepts used in industrial automation (such as ladder logic, structured text, or function block diagram);


• Interest or initial exposure to automation platforms, with Beckhoff technologies, and familiarity with other platforms such as Siemens, Rockwell, or SCADA systems, also valued as a learning foundation;


• Strong communication skills, a customer‑focused mindset, attention to detail, and a collaborative, proactive attitude;


• Willingness to learn and grow in a remote support environment, working with global teams as part of your development journey.

Steps of the process

• Application


• Video interview


• Virtual Interview


• Assessment


• Offer


• Program start September 2026