Application Support Specialist - IFS UK

We are currently seeking an Application Support Specialist on behalf of our client for a contract extending to November 2026, with the possibility of permanent employment.

Location: Montreal (on-site presence required 3 days per week). Application Deadline: September 15, 2025.Compensation: $70-75/hour (estimate)  for a 40-hour workweek (220–240 days per year). Schedule: Monday to Friday, with one Sunday per month on rotation (12:00 PM–8:00 PM in summer, 11:00 AM–7:00 PM in winter).

Profil

• Minimum 5 years of experience in application production support (APS)
  


• 2 years of experience in the financial or banking sector
  


• Strong understanding of the full trade lifecycle
  


• Advanced SQL and UNIX skills
  


• Comfortable in client-facing roles, including managing complex interactions
  

Assets:

• Knowledge of IBM/Cloud, Kubernetes, Autosys
  


• Bilingual (English-French) – a significant advantage
  


• English CV required
  

Key Responsibilities

• Daily support: Monitor and resolve incidents in accordance with SLAs and ITIL processes.
  


• Incident management: Promptly escalate unresolved issues and produce incident reports.
  


• Technical analysis: Provide Level 1 support, conduct in-depth problem analysis, and propose alternative solutions.
  


• Knowledge base: Update and share expertise with the team.
  


• Night support: Participate in rotational shifts for application monitoring.
  


• Continuous improvement: Identify opportunities to optimize procedures and service quality.
  


• Communication: Ensure clear reporting and proactive escalation of alerts.
  

Key Skills:

• Proficiency in ITIL and incident management.
  


• Degree in Computer Science (or equivalent).
  


• Experience with PL/SQL, Sybase ASE/IQ, and UNIX scripting.
  


• Ability to analyze existing scripts and extract data.
  


• Background in business analysis and procedure development.
  


• Fluent English (written and spoken) – mandatory.
  

Informations contractuelles

Why Apply?

• Challenging assignment in a dynamic environment.
  


• Collaboration with a team of application support experts.
  


• Opportunity to contribute to IT process improvements.
  

Interested? Submit your English CV by September 12, 2025.