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📢Dear Candidates,
RPS Real Property Solutions is excited to announce an opening for the position of Appraiser Success Specialist - Bilingual. We are seeking a dedicated and detail-oriented professional to join our team and contribute to our mission of delivering innovative and effective residential real estate solutions.
About RPS Real Property Solutions
RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.
Our expertise providing solutions for property valuations, data-driven risk management tools, market trending and insights, and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.
We are dedicated to building on our strong legacy of operational excellence and fostering long-term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.
Our team is united by a shared set of values:
· We’re Client Obsessed
· We Love Innovation, But Worship Execution
· We Believe Simplicity Is Genius
· We Own What We Do
· We’re Guided by True North
· We Care Personally, Challenge Directly
Value & Overview of the Role
- The objective of this role is to set up our Appraisers and Clients for success. You will achieve this through proactive order management, designed to reduce turnaround time, reduce unnecessary incoming calls, and enhance our Appraiser and Client experience. As an Appraiser Success Specialist, you are driven by collective success and are naturally personable, professional, and collaborative. You will work closely and build effective relationships with our Appraisal Firms and Appraisers to minimize the delays and expedite in-progress appraisal orders.
Accountabilities
- Proactively managing the lifecycle of in-progress orders by working closely with Appraisal firms and Appraisers on:
- Ensuring that Appraisers are setting up appointments and delivering the report back within established service level agreements
- Obtaining all the necessary information Appraisers require to complete the order
- Adding detailed portal notes on steps taken to expedite the order and keep clients informed
- Developing and maintaining strong relationships with Appraisal firms and Appraisers, building RPS as a trusted brand
- Completing the necessary amount of outbound calls to appraisers and lenders to obtain required information and documents
- Always looking for opportunities to improve processes and your performance
- Utilizing all available tools to do the work
- Participating in any other Success Team supporting activities
Work Experience / Skills & Knowledge
- Customer Obsessed – You understand our appraisers and clients, anticipate their needs and strive to exceed the customers’ expectations
- Interpersonal Skills – You can develop and maintain positive relationships and facilitate constructive interactions
- Active listening skills – You listen to the underlying message(s) and are open to feedback
- Critical thinker – You determine client needs and the best course of action and think differently to creatively resolve challenges
- Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel)
- Education / Experience – High School or College or University; minimum of 1 – 3 years customer service experience in a call centre environment an asset
- Bilingual (written and verbal) in French and English is an asset
Education
- High School or College or University; minimum of 1 – 3 years customer service experience in a call centre environment an asset
Other Information:
- Work Status: Full-time role - 6 months contract
- Location: In-Office (Montreal)
- Candidates residing within commuting distance to our Montreal Office are expected to work onsite a minimum of three (3) days per week.
- Reporting to: Manager, Appraiser Success Team
- Hours Worked: 40 hours per week, Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required
$42,750 - $54,000 a year
Salary range:
The offered salary for this position is competitive and within the market range for similar roles in the industry.
RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodations for job applicants with disabilities are available upon request during the recruitment process.
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