Assistant Clinical Services Manager - General Medicine

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Assistant Clinical Services Manager for the General Medicine program will: support day-to-day unit / service operations; provide leadership to an interprofessional team and ensure application of best practices; effectively communicate and lead processes in delivering safe, high-quality, patient centered and cost-effective services, using an engaging evidence-informed approach.

Respectful interactions and collaboration with patients and families are core expectations of this role.

This position will report to the Clinical Services Manager (CSM) to ensure the program goals and objectives are met and are in alignment with the corporate strategic and clinical priorities plans. The position provides day-to-day leadership on the clinical units and service areas and often calls to be the CSM delegate.

Accountabilities:

Quality and Safe Patient Care: 

• Support the implementation of best / leading practices, quality documentation and accountability models;
• Facilitate an inter-professional collaborative approach to care, recognizing and maximizing the unique contribution of each team member;
• Monitor and respond in a timely manner to quality, safety, risk and other performance / outcome indicators;
• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
• Promote patient and family centered care, including responding to and addressing issues and / or concerns identified by patients and families, or internal and external stakeholders in a timely fashion;
• Coordinate resolution of issues / concerns / related to operational activities across the program to ensure seamless leadership and support;
• Provide oversight in the development and evaluation of care plans provided by the inter-professional team, with accountability for evaluation and point of care outcomes;
• Work collaboratively with the CSM and interprofessional team members – assess and ensures clinical and educational needs are met within the inpatient units and service areas on an ongoing basis;    
• Other duties as assigned.  

Leadership and Collaboration

• Demonstrating ability and experience in five leadership domains: 

1.   Leads self

2.   Engages others

3.   Achieves results

4.   Develops partnerships and 

5.   Leverage INformation-driven and Goal-oriented processes in driving change and improvement          

• Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Acute General Medicine, Critical Care, Respiratory Therapy, and Transitions;
• Works collaboratively with the Clinical Nurse Educator, Nurse Practitioner, program leaders and the interprofessional team in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
• Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs, analysis and interpretation of data, and provide feedback to the team on findings;
• Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
• Facilitates huddles and chairs the team meetings under the direction of the CSM, and attends other internal/external meetings as appropriate. 

People Development and Team Building

• Fosters open communication, learning, and professional growth of the staff;
• Provides the clinical expertise essential to support managers with effective problem solving and decision-making;
• Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members;
• In conjunction with the CSM, manage the Attendance Awareness Program; 
• In collaboration with the CSM, manage the recruitment and selection process;
• Provide support to the CSM in the completion of performance evaluations; 
• Cultivate effective interprofessional relationships at all levels;
• Create an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale and engagement;
• Demonstrates relevant on-going professional development and commitment to continuing development. 

  Clinical Resource Utilization Management

• Manages all staffing requirements cost-effectively in meeting the daily operational needs;
• Identifies issues and challenges; monitors trends requiring targeted interventions and change in practice patterns or processes;
• Assists the CSM to monitor the unit budget and understand variances to ensure cost effective resources;
• Identifies and provides value-added point of care resources to ensure and optimize safe and effective patient-centered care;
• Responsible for supporting the CSM with the completion of time keeping, shift changes, payroll completion and approval. 

• Baccalaureate Degree is required; relevant Master's Degree preferred
• Experience in General Medicine is preferred
• Member of a health regulatory college or association preferred
• Experience in leadership roles preferred
• Demonstrated effective communication, team building, problem solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
• Demonstrated effective judgment and innovative change leadership skills
• Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment is preferred
• Excellent written, verbal communication and documentation skills
• Detail oriented with excellent organizational and time management skills

Hours: Currently days (subject to change in accordance with operational requirements)

Salary:

Min: $109,434.00 annually

Max: $136,792.50 annually

Internal application deadline: [June 24, 2025]

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.