Assistant Clinical Services Manager - Program Administration Obstetrics

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Clinical Services Manager, Labour and Delivery and Postpartum, the Assistant Clinical Services Manager collaborates with the program medical director and Chief of Obstetrics and Gynaecology to further the development of the Women's and Children's programs across the continuum of care.

The Assistant Clinical Services Manager will support day-to-day operations; provide leadership to an inter-professional team in order to enable application of best practices; and effectively communicate and lead processes in delivering safe, competent and ethically-based patient inspired and cost effective services, using an evidence-informed approach and involving appropriate stakeholders. In addition, this role contributes to the operational effectiveness of acute care services for Women's and Children's inpatient services in supporting the Clinical Services Manager with planning, coordinating, implementing, and evaluating innovative models of care, working in the development of the Women's and Children's programs across the continuum of care, and coordinating care with community partners.

The successful candidate will ensure the program goals and objectives are met and are aligned with the corporate strategic plan. The position provides day-to-day leadership in the clinical areas and is the delegate for the Clinical Services Manager. Respectful interactions and collaboration with staff, system partners, patients and families are core expectations of this role.

Accountabilities:   

• Demonstrating ability and experience in five leadership domains: leads self, engages others, achieves results, develops partnerships and leverage information-driven and goal-oriented processes in driving change and improvement
• Developing and implementing the clinical service, functional and strategic plans for the department in collaboration with the broader program leadership team
• Identifying the required organizational supports and structures for safe and efficient operation for the department
• Enhancing the community linkages to support patients and their families
• Establishing a professional practice climate that encourages an interprofessional approach to patient care
• Ensuring that patient care is provided according to professional practice and corporate standards
• Actively supporting the development of new innovative programs and engagement initiatives
• Effectively managing the financial, human, physical space and equipment of the departments in alignment with Osler's strategic plans
• Developing effective processes for selecting, evaluating and maintaining material/equipment needed for enhancing patient care
• Working collaboratively with the clinical nurse educators, program leaders and the program team in reducing waste, adding value, raising standards, improving effectiveness and delivering high team performance
• Supporting agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings
• Developing and maintaining effective interdepartmental relationships and team-focused culture
• Identifying initiatives and opportunity to continuously improve the patient and family experience at Osler

• Health discipline professional designation and Undergraduate degree required (relevant Masters an asset)
• Minimum of two years recent leadership experience and clinical experience in women's and children's services required
• Demonstrated ability to establish effective interpersonal relationships and collaboration with inter-professional teams and external regional partners
• Demonstrated effective communication, team building, problem solving and conflict resolution skills
• Demonstrated effective judgment and innovative change management skills
• Demonstrated effective planning and project management skills
• Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment preferred
• Excellent written, verbal communication and documentation skills
• Detail oriented with excellent organization and time management skills
• Effective leadership skills with the proven ability to develop high performing teams
• Ability to manage multiple competing priorities in a fast-paced environment
• Excellent problem solving and change management skills
• Excellent oral, interpersonal, and written communication skills
• Ability to travel between Osler sites
• Must demonstrate Osler's Values of Respect, Excellence, Services, Compassion, Innovation and Collaboration

Hours: Currently days, 8 hours  with some evenings, weekends and statutory holidays (subject to change in accordance with operational requirements)

Internal application deadline: September 26, 2025

SALARY:

Minimum: $56.12 per hour

Maximum: $70.15 per hour

Applications are open for external applicants

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.