Assistant Manager, Food & Beverage Operations

• Assist in managing and overseeing the daily operations of the Food and Beverage department.
• Ensure compliance with all health, safety, and sanitation regulations.
• Support the planning and execution of special events and functions.
• Coordinate with clients to meet event requirements and ensure a high level of satisfaction.
• Take a lead role in event planning and operations when required, ensuring effective communication with relevant coordinators and departments.
• Manage the POS system, including verifying pricing and menu accuracy and maintaining proper authorization for function keys.

• Lead, supervise, and develop food services staff by providing clear direction, training, and ongoing coaching to support performance and engagement.
• Manage staff scheduling, performance, attendance, and disciplinary matters in accordance with organizational policies and labour standards.
• Oversee hiring, onboarding, job assignments, and evaluations while ensuring staffing levels meet operational needs.
• Communicate expectations clearly and hold team members accountable to service, conduct, and uniform standards.
• Support payroll accuracy by reconciling missed shifts and timekeeping discrepancies.
• Promote a positive, professional work environment by modeling strong leadership, ethics, and teamwork across all food service areas.

• Ensure a high standard of customer service is maintained at all times.
• Handle customer complaints and resolve issues promptly and effectively.
• Gather customer feedback to improve service quality.
• Deliver prompt and efficient resolution and recovery of customer inquiries and complaints to improve overall customer satisfaction.

• Ensure food and beverage quality meets company standards.
• Conduct regular inspections to maintain hygiene and presentation standards.
• Check food and beverage customer orders to verify they are prepared and served within organizational standards.

• Communicate and ensure compliance with all organizational standards and procedures.
• Participate in the development and modification of new and existing policies.
• Ensure the business unit is operationally compliant with legislative and regulatory requirements, including health, labor, safety, and AGLC guidelines.
• Ensure staff members follow organizational and business unit standards and food safe protocols.
• Ensure staff uniforms follow organizational guidelines.
• Promote and maintain a positive and professional image with all clients, personnel, and volunteers.
• Assist in ensuring that all staff members follow health code and sanitation practices.

• Ensure proper product handling through stock control and monitoring.
• Assist with inventory control system and recipe builds, manual sales entries, write-off controls, and event day operations counting.
• Train staff on inventory control systems and ensure understanding of Clover and Stand Dog
• Liaise with the cash office and finance department to ensure operational effectiveness.

• Post-secondary education in business, hospitality, or a related field.
• Minimum of three (3) years of experience in food and beverage services.
• Minimum of two (2) years of leadership or supervisory experience, preferably within food and beverage services.
• Experience in non-profit and event industries considered an asset.
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, etc.).
• Experience using front- and back-of-house systems, including inventory. management software, POS systems, and staff timekeeping and scheduling programs.
• ProServe certification required.
• First Aid certification considered an asset.
• Valid driver’s licence with a driving record that meets Westerner Park insurance and policy requirements.

• Competitive compensation and benefits including health, dental, life, and disability coverage.
• RRSP matching program to help secure your financial future.
• Generous vacation and paid time off to recharge and explore.
• Opportunities for professional development and internal growth.
• Exclusive staff discounts and access to the Perkopolis discount program.
• A vibrant, flexible, and inclusive workplace culture where work-life balance truly matters.
• The satisfaction of contributing to a non-profit organization that strengthens the local community.

• Employment Type: Temporary, Full-Time (approximately 1 year)

• Affiliation: Out of Scope (Management)

Thank you for your interest in Westerner Park. We look forward to reviewing your application. 

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.