Casual Regional Home Support Worker (1 - Year HSW Contract)

Casual Regional Home Support Worker (1-Year HSW Contract)
$24.64 per hour  ($22.00 + 12% in lieu of vacation and benefits) 
Monday - Friday


At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients; people who could be your parents, grandparents, friends, or neighbours. Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities to help them live at home with independence and dignity – something we all deserve. We are truly caring and client-centered and are constantly innovating; looking for new and better ways to provide the best care and supports possible.

Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other, with dignity and respect. We are committed to cultivating a diverse workforce and welcoming candidates from different backgrounds and all life experiences. We believe the best way to serve our clients and volunteers is to create an environment and culture that empowers our staff to be as productive and happy as possible.

If what we do resonates with your core values, then we want to hear from you!

The Role: The Regional Home Support Worker contributes to the mission of Community Support Connections by visiting clients in their own homes and assisting them with activities of daily living. 

Who You Are: You have excellent time management, organization, communication and active listening skills. You work independently but seek advice when required. You respect privacy and confidentiality and handle personal health information responsibly. You are dependable, responsive and trustworthy. You are compassionate and caring and can respectfully set and maintain clear boundaries. You are observant and comfortable immediately reporting client concerns and safety hazards. 

RESPONSIBILITIES
Service Delivery
Home Support

• Contacts clients to confirm service before travelling
• Receives clear communication from client on expectations and agreed upon tasks before beginning work
• Thoroughly cleans specific areas as agreed upon with the client, including: 
  • Vacuuming, sweeping, dusting, mopping
  • Washing dishes, cleaning the kitchen, wiping out fridges and microwaves
  • Cleaning and restocking the bathroom
  • Taking out trash/recycling
  • Wiping down/sanitizing surfaces, doors, handrails, window frames, light switches, door handles
• Laundry and changing bed linens
• Light meal preparation (i.e. making sandwiches or reheating cold or frozen food)
• Light grocery shopping and putting away purchased items
• Other homemaking duties as required

• Communicates with office regarding client cancellations and concerns
• Keeps appointment times and informs all when running late
• Collects client signatures in agreement to time spent at each visit
• Collects periodic satisfaction/progress reports
• Submits timesheets each week
• Notices and reports changes in client behaviours or circumstances
• Ensures all client information is communicated and kept up-to-date
• Maintains accurate schedule of clients 

• Availability to work a minimum of 24 hours a week
• 1-year related professional experience preferred, or an equivalent combination of education and experience
• Valid Driver’s License and daily access to a safe, licensed and reliable vehicle for travel to and from client homes
• Current Emergency First Aid/CPR A Certificate (or be willing to acquire by time of employment)
• Successful Vulnerable Sector Police Check and 3 personal references

• Must be available five days/week
• Able to work flexible hours 
• Able to travel to individual client homes in Waterloo Region
• Able to work with clients who smoke and have pets preferred

Community Support Connections is an award-winning non-profit organization
committed to diversity, equity and inclusion. If this role sounds like the opportunity
you have been looking for - we would really love to hear from you!

Please submit your resume and cover letter, clearly identifying the unique attributes you bring to the position by February XX, 2026.  

We are happy to accommodate the needs of qualified candidates in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an interview and anticipate needing accommodations for any part of the recruitment process, please do not hesitate to let us know how to best meet your needs.

NOTE:  Only applicants selected for an interview will be contacted.

Check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Twitter and LinkedIn!