Client Operations Administrator - Contract

Who We Are

Draught Services, a division within The Beer Store, is Canada’s oldest and largest draught service and equipment company established since 1947. We work with Brewers and Licensees towards the common goal of promoting the highest quality draught beer experience through industry leading installation, global partnerships, and an established US and Canadian dealer network. We offer nationwide installation, system cleaning and service, and support and offer Canada’s premier Keg repair service.

The Role

Location

Onsite at Draught Services, 2923 Portland Drive, Oakville, ON, L6H 5S4

What You'll Be Doing

• Primary contact for all field reps and administrative support for field management. Maintain weekly and monthly touchpoints to ensure field objectives being tracked for success


• Monitor and enforce deadlines for all Field Rep reporting requirements to ensure timely updates to route lists


• Weekly submission of daily activity reports to field managers manage the Weekly Indemnity process from beginning to end to ensure all necessary reporting requirements and deadlines are met


• Oversee the entire WSIB process, ensuring all reporting requirements and deadlines are met, including managing Modified Work Programs and coordinating with the Disability Department


• Update the GPS system on a regular basis as fleet units are switched between reps and/or new units are received to ensure the correct Field Rep is assigned to each GPS unit


• Manage the units which are onsite and available for the Warehouse or deliveries to ensure they are signed out and rotated on a regular basis. Ensure any maintenance required for these units are completed in a timely manner


• Manage the Fleet incident reporting process.   Monitor and follow up with parties involved to ensure all information is collected and repairs are completed


• Liaise between customer and technician by collecting and relating information between both parties, pertaining to Licensee service lines, service requests, installations, billings, and general inquiries.


• Manage all incoming calls and email communication to respective departments in a timely manner


• Administer the payroll process internally with all parties including Warehouse Manager, Field Managers, Business Unit Supervisor for approvals


• Receive and check weekly Field time sheets for accuracy of any absent coding against vacation calendar. Check all additions for accuracy. Provide time sheets to Field managers for approval and upon approval process


• Perform other related duties and projects as assigned

Who You Are - Your Knowledge, Skills & Experience

Education

Experience

Skills

Deadline to Apply:

February 23rd, 2026 @ 11:59pm ET 

Compensation

The hiring range for this position is $22.15 - $27.69 CAD per hour. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. 

What We Offer

Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. 



We work to recognize you in meaningful ways including a competitive compensation, a health benefits program, employee & family assistance program, recognition programs, employee special offers, and a casual dress and work environment.

*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.