Crisis Care Training Facilitator

ABOUT THE JOB 

CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health by calling for a comprehensive system of care that protects and promotes mental wellbeing and adequately addresses the social determinants of health. 

CMHA BC is leading systems transformation in crisis care in BC, including through the development, implementation and expansion of Crisis Response, Community Led (CRCL). CRCL is a mobile, community-led crisis response team that provides support to people 13 years and older who are experiencing a mental health crisis. CMHA BC’s role is to provide oversight and backbone support to CRCL programs that are delivered by local community-based organizations across the province.

DUTIES AND RESPONSIBILITIES 

Reporting to and under the supervision of the Provincial Manager, of Crisis Care Training and Quality Assurance, the Crisis Care Training Facilitator is primarily responsible for delivering crisis care education to our contracted service providers which includes intensive provincial training curriculum for Crisis Response, Community Led (CRCL). The role requires being in relationships with individuals, organizations and communities committed to transforming the way crisis care is provided in the province. At the heart of this work is a deep belief that strong relationships, culturally appropriate care and an unwavering commitment to dignity and human rights for all - including the unique rights of Indigenous Peoples - will transform health outcomes for those in crisis. 

The duties and responsibilities associated with this position are described below. As this is a new position, the nature and scope of responsibilities may be modified over time and other duties may be assigned. 

Delivery Crisis Worker Training

• Facilitates CRCL training to all CRCL agencies in BC.


• Facilitates other crisis care workshops and training, as needed.


• Conducts needs-based assessment and create and deliver on a multi-year training plan.

Ongoing Training & Curriculum Development

• Develops and maintains a provincial standard for crisis care training.


• Assists in the creation of intensive crisis care specific curriculum course content and materials.


• Participates in committees and working groups.


• Reports and provides recommendations CMHA BC senior leadership, community agencies and other partners on training and training content.


• Develops project reports, briefing notes, and status updates.


• Engages knowledge experts of various disciplines and professional and/or lived and living experience in advising and consulting capacities within course design and review.


• Ensures proper use of mechanisms that evaluate and track effectiveness of training courses.

Community Engagement

• Engages with community and provincial partners to support training needs of crisis care services.


• Participates in crisis care strategic planning, policy and program evaluation, and issues management.


• Liaises with crisis care service providers to assess training needs and gaps.


• Consults with new CRCL communities around specific training needs.


• Works collaboratively with diverse partners across the province.


• Engages people with lived experience and their families in co-design of training materials and service improvements.

 VALUES

These values guide the work of our crisis care work, including CRCL, and must be upheld at all times by CMHA BC staff and community partners who are contracted to provide CRCL services: 

• Honour wholeness (whole person, whole family, whole community) 


• Remain in respectful relationship 


• Be trustworthy and accountable (uphold our values and commitments) 


• Honour the self-determination of those we serve and offer care only with consent 


• Be led by, inclusive of and responsive to the true diversity of community 


• Continuously learn, improve and renew 


• Be adaptable, agile and open to change 


• Stay open-hearted and open-minded 


• Be courageous 


• Be transparent 


• Recognize and respect the integrity, wisdom and strength of those we serve and work alongside 


• Ground every element of our work in our values 

QUALIFICATIONS

 Education

• A bachelor’s degree, preferably related to mental health and substance use, social work, child and youth care or a similarly relevant discipline.

Experience

• A minimum 2-3 years' experience in facilitation and/or public speaking.


• A minimum of 2-3 years' experience in curriculum development and delivery.


• A minimum of 2-3 years' experience in the mental health and substance use service sector.


• A minimum of 1-2 years of experience with project management or components of project

 Assets

• Frontline experience with suicide prevention and crisis intervention work.


• Lived experience navigating the mental health system through self or loved ones.

 Knowledge, Skills, and Abilities 

• Knowledge of mental health, substance use, harm reduction, and crisis care systems in BC.  


• Excellent interpersonal, written and verbal communication skills.


• Comfort and experience with public speaking and group facilitation.


• Ability to work collaboratively and effectively with diverse communities and stakeholders.  


• Knowledge and agility to use Office 365 tools and cloud-based management software tools.  


• Knowledge of reconciliation, decolonization, and equity principles as they relate to health.


• Knowledge of harm reduction approaches to address substance use issues.


• Strong project management, time management and organization skills, demonstrating the capacity to juggle multiple demands with varying deadlines.   


• Ability to work collaboratively and effectively with diverse communities and partners.


• Ability and confidence to work in a self-directed manner and collaboratively with multi-stakeholder teams in a fast-paced environment.  


• Capacity to juggle multiple demands with varying deadlines.

 WORKING CONDITIONS

• This is a 1-year position with possible renewal after the term is complete.


• The position is 37.5 hours per week, primarily during regular office business hours.


• The position can be based out of the Vancouver or Victoria office and offers the potential for a flexible working arrangement, including working remotely depending on project needs.


• The position requires regular flexibility to travel.


• Performance will be reviewed annually by the Provincial Manager, of Crisis Care Training and Quality Assurance.


• The Crisis Care Training Facilitator role is a unionized position under the Health Science Professionals Bargaining Association Collective Agreement and the pay rate is between hourly $42.27- $52.81
  

HOW TO APPLY 

Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to https://cmhabc.bamboohr.com/careers/88 by Jan 25, 2026. We regret that only shortlisted candidates will be contacted to schedule an interview.

For more information about CMHA, BC Division, visit our website at www.cmha.bc.ca.

CMHA, BC Division, is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

ABOUT US 

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge the xʷməθkʷəy̓əm (Musqueam), Skxwxú7mesh (Squamish) and səl̓ilwətaʔɬ (Tsleil-Waututh), Lkwungen (Songhees) and Xʷsepsəm (Esquimalt) Nations on whose traditional, unceded lands the CMHA BC offices are located.