Customer Service Agent Lead

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Come join our new operation in Campbell River! 

Do you love airplanes?  Are you a strong team member and enjoy the satisfaction of completing a task under tight deadlines?  Would you say that going above and beyond is in your DNA?  Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide ground service support to some of Canada’s best airlines appeal to you?   Are you someone who is known for reliability and flexibility? If you've answered 'YES!' we want to hear from you!

This person would be reporting to the Operations Manager at the Campbell River Airport (YBL). They would be responsible for hands on flight leadership; providing a stellar example to the Customer Service Agents, create a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

This is approximately a 6-month seasonal position that will begin at the end of April 2026 and will end approximately the end of October 2026.

What do we offer? 

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.20-$24.25/hour. We offer comprehensive Health benefits for all part- and full-time team members.  We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Participate in any airline train-the-trainer training, if required
• Greet passengers
• Follow airline specific check-in policies and procedures
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understand flight document requirements and carry-on allowances
• Work positively with airline crew
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned

Qualifications

• 2 years’ experience, with gradual increase in responsibilities
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset.