Customer Service Coordinator

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Are you a leader who’s completely focused on helping your team be successful? Do you love to travel and want to travel even more at discounted rates? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment. Are you a people-focused supportive leader who holds people accountable and supports them along the way?  Are you organized and able to multi-task? 

If you’ve answered yes, then we would love to hear from you!

This person would be responsible for leading and coordinating the above wing experience for Executive Aviation’s Customer Service team at the North Bay Airport, Jack Garland (YYB). The ideal candidate would have airline customer service experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, logistically plan and order supplies, as well as stepping in to liaise with our airline partners and team members. 

This will be a 12-month contract position to cover a maternity leave. It would begin the 2nd of March 2026 and end approximately the end of January 2027. There may be the potential to extend to a permanent position in a different role.

What do we offer? 

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $22.05-$26.30/hour. We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities 

• Schedule Customer Service agents
• Check for updates from OCC and report to the proper airport authorities
• Review flight logs to ensure all billable items have been captured
• Track passenger counts for monthly airport submission and review with the Area Manager
• Attend airport meetings with Area Manager
• Update IFIDS
• Meet with local Area Manager to discuss employees or operational challenges
• Complete daily ops logs in vortex
• Ensure all baggage deliveries have been completed
• Weekly passenger numbers to airport for the following week
• Ensuring international packages are prepared and stocked
• Complete the shift planning board
• Work positively with airline crew  
• Ability to work outside in all types of weather
• Update Monthly information and tips board
• Ordering of airline specific stock
• Handling of lost and found items based on airline specific procedures
• Other duties as assigned

Qualifications

• 2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset 
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous experience managing/ building a schedule would be an asset