Genesys Cloud CX Test Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Responsibilities:

• Design, develop, and execute test plans for Genesys Cloud CX features, call flows, and integrations to ensure functionality and reliability.
• Perform regression, performance, and security testing across the GCCX platform and related systems.
• Collaborate closely with developers, solution architects, and business analysts to identify, track, and resolve defects.
• Verify that implemented solutions meet functional, technical, and business requirements while adhering to quality standards.
• Support continuous improvement of QA processes, test automation, and best practices for GCCX delivery.
• Document test results, issues, and recommendations clearly to support project reporting and decision-making.

• 3+ years of experience in QA or software testing, ideally within contact center or cloud CX environments.
• Experience with automated testing tools, test case management, and GCCX QA strategies.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work effectively in collaborative, agile project teams and communicate issues clearly to technical and business stakeholders.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.