Identity Access Management Consultant - Senior

Position: Identity Access Management Consultant \- Senior

Location: Onsite/Toronto

Job ID#: RQ10353

Duration: 11 months

Overview

This role provides senior\-level sustainment, support, integration, and operational leadership for the GO‑PKI environments across development, user acceptance testing, and production. Responsibilities include system administration, disaster recovery, client integration, tool development, incident and change management, and mentorship to OPS teams.

Key Responsibilities

1. GO‑PKI Environment Support

• Support GO‑PKI environments for development, UAT, and production, including: upgrading Entrust CA from v8.2.40 to v10 for migration to Entrust Managed Cloud Services; implementing disaster recovery sites for Entrust and ADCS CA; configuring HSM devices; updating Atos DirX to Oracle Unified Directory (~$350,000 cost savings); running proofs of concept for Entrust Managed Cloud Services. Monitor health, performance, and status of service components.
  


• Start/stop, back up, recover, tune, maintain, and patch service components.
  


• Triaging, analyzing, and resolving incidents and problems related to GO‑PKI and Entrust PKI Suite components (Security Manager v8.x, Proxy, Admin Services, AES, SSL).
  


• Assess change impacts from clients and service providers (ITS, ONX, Telus).
  


• Document support requirements and procedures; engage vendors for extended support.
  

2. On‑Call Production & Non‑Production Support

• Provide 24x7 on‑call support for production and 5×10 on‑call support for non‑production GO‑PKI environments.
  


• Participate in incident and change management as coordinator, analyst, or SME.
  


• Support GO‑PKI applications across network components (Load Balancers, Firewalls, Proxy Servers, Gateways, Routers).
  


• Provide application and infrastructure support for Entrust PKI Suite, Microsoft ADCS, LDAP tools (Atos Dir.X, Apache Directory Studio/CLI), IIS, Apache, IBM Web Server, NGINX, SQL, Oracle DB 11g+, Solaris, Windows, AIX, and Linux.
  

3. Client Integration Support (OPS & BPS)

• Analyze client requirements and design integration approaches.
  


• Define and document patterns, processes, and plans.
  


• Construct, test, deploy, and troubleshoot integration solutions.
  


• Develop utilities, scripts, applets, and reports.
  


• Document integration approaches and solutions.
  

4. Support Posture Improvement

• Develop requirements for support tools; evaluate, recommend, install, and configure tools.
  


• Develop, test, and deploy scripts, queries, views, reports, procedures, and other programmatic constructs.
  


• Document support requirements and procedures.
  

5–6. Disaster Recovery & System Management

• Assist with defining and documenting DR processes and operational procedures for future GO‑PKI production applications.
  


• Define, document, configure, implement, and test system management processes, metrics, thresholds, alerts, and monitoring in collaboration with infrastructure partners.
  

7. Team Culture, Knowledge Transfer & Sustainment Planning

• Contribute to role description development and sustainment planning.
  


• Develop and implement knowledge transfer plans for OPS employees, including tests for skill attainment.
  


• Support transition of sustainment functions; execute knowledge transfer.
  

Must‑Have Experience

• 10+ years sustaining COTS\-based IAM systems, with at least 4 years supporting implementations with over 10,000 users.
  


• 10+ years designing, developing, deploying, and sustaining large applications using Entrust PKI Suite, Microsoft ADCS, LDAP tools, IIS, Apache/NGINX, Oracle WebLogic, SQL, Oracle DB 11g+, Solaris, Windows, AIX, and Linux.
  


• Minimum 4 years with Entrust PKI Suite (Security Manager v8.x, Proxy, Admin Services, AES).
  

Skills & Experience Requirements

1. Large Application Solutions & Technologies (50%)

• 10+ years sustaining IAM systems, including administration, operations, support, patching, monitoring, and service lifecycle tasks.
  


• 10+ years designing, developing, deploying, and sustaining large implementations across listed technologies.
  


• Experience with ITIL processes: SLM, Problem Management, Change Management, Release Management, Capacity Management.
  


• 10+ years triaging, analyzing, diagnosing, evaluating options, and resolving application issues.
  


• Experience with decision\-making processes and large application change/release management.
  


• Experience with automated testing tools (TFS, Robot Framework, GOSS, SIKULIX, VSTS).
  


• Strong interpersonal, verbal, written communication, and negotiation skills.
  

2. Large Identity & Access Systems (30%)

• Minimum 4 years with Entrust PKI Suite.
  


• Knowledge of encryption and authentication technologies: PKI, PMI, SSL.
  

3. Quality Control, Assurance & Release Management (20%)

• 10+ years quality control/assurance for applications with 10,000+ users.
  


• Demonstrated experience as central point of contact for incidents and problems in daily operations.
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done.  See what the top 2% in their field can do for you.   (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1.      Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

2.      Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS\- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home\-sd/.

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