IT Systems and Workflow Analyst

Salary :

$65,000 - 75,000 yearly

Company : Natural Resource Solutions

Job Type : Contract

Waterloo, On

Number of Applicants

000+

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Job Description - IT Systems and Workflow Analyst

Natural Resource Solutions Inc. (NRSI) is proud to provide high quality and cost-effective natural environment consulting solutions to our clients across Canada. We are a highly respected niche biological consulting firm with offices in Waterloo, Ontario and Calgary, Alberta. Our team of skilled ecologists provide expertise in the identification and management of significant and sensitive natural species and their habitats.

Why Us?
At NRSI we value our people and strive to provide a healthy work-life balance and a safe work environment. This position offers a competitive wage, the opportunity to work with other highly experienced staff, and career growth opportunities by promoting from within our organization.

Beyond the paycheck, you will gain exposure to high-impact projects that build your professional portfolio. We prioritize internal advancement, often looking to our contract partners first when any long-term opportunities arise. Joining NRSI means joining a culture of excellence where your technical contributions are recognized and your professional independence is respected.

This is a contracted position for 1 year with potential to turn into a permanent role.

Who we are looking for?

We are looking for someone who is ready to build systems, improve workflows, and help shape how information moves through the organization.

You will be the “boots on the ground” for our digital transformation. Working directly alongside our IT Manager, you will help build and maintain our modern digital infrastructure by migrating data and processes from Smartsheet, Nextcloud, spreadsheets, and other siloed systems into a structured Microsoft 365 environment.

This role is heavily focused on systems, workflows, data organization, automation, and long-term operational improvement. While this is not a traditional help desk role, you will be part of a collaborative IT team and will share responsibility for supporting staff when needed. Staying connected to day-to-day operational issues is an important part of building workflows and systems that are actually useful in practice.

You will partner closely with our IT Manager, who oversees broader IT infrastructure, vendor management, security strategy, and hardware lifecycle. While he provides institutional context and high-level direction, you will take a leading role in building and improving Microsoft 365 workflows, SharePoint architecture, structured data environments, and automation systems that support the organization long-term.

The primary duties and responsibilities for this role include:

Migrate siloed data (Nextcloud, Smartsheet, spreadsheets, and other disconnected sources) into a secure, organized SharePoint and Teams environment
Build Power Automate workflows and Microsoft Forms to turn manual, email-based processes into structured, trackable systems
Help improve how information, requests, and approvals move through the organization
Assist in maintaining endpoint management and security using Intune, Defender, and Xcitium
Write clear, practical documentation and “how-to” material so staff can effectively use the systems being built
Work with both technical and non-technical staff to understand operational pain points and improve workflows over time
Participate as part of the IT team in supporting staff when needed, including troubleshooting issues, onboarding/offboarding, access management, and device deployment
Assist with operational and administrative IT responsibilities that keep the organization running smoothly, including onboarding/offboarding, account provisioning, access management, hardware/software coordination, licensing, documentation upkeep, and maintaining organized internal systems and records

Your Education:

2-4 years in IT Operations, Systems Administration, Workflow Development, Data Management, or similar technical roles.

Key Job Requirements:

Microsoft 365 Skills
- Real hands-on experience with SharePoint structure, permissions, data organization, Microsoft Forms, and Power Automate workflows
Systems and Workflow Thinking
- You naturally look for ways to reduce repetition, improve structure, and make systems easier to maintain over time
Communication
- You can explain technical concepts clearly to non-technical staff and gather useful information from vague or incomplete requests
Attention to Detail
- You understand that small mistakes in permissions, workflows, or data structure can create major operational and security problems. You check your work carefully before considering it complete.
Curiosity and Initiative
- You enjoy learning new systems and tools, figuring things out, and improving how work gets done

Tools You Will Use:

Microsoft 365 (SharePoint, Teams, Lists, Forms, Power Automate), Intune/MDM, Entra ID, Defender, Xcitium, 3CX phone systems, Smartsheet, Nextcloud, PowerShell, and AI-assisted tools.

Application Closing Date: May 24, 2026 Interviews will begin as suitable applicants are found.
Application Requirements: A cover letter addressed to Mark Docken is required with all applications.
Position Start Date: Starting June, 2026
Location: Waterloo, ON
Salary: $65,000 - $75,000 annually commensurate on experience.
Estimated number of hours per week: 40 hours.
Vacancy Status: This posting is for an existing vacancy.
Please note: This is a contracted position for 1 year with potential to turn into a permanent role.

AI Disclosure: NRSI does not use artificial intelligence (AI) to screen, assess, or select candidates for this role.

NRSI is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

NRSI is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in our recruitment process, employment, services, programs, and activities. To request a reasonable accommodation, contact our HR Department at 519-807-0592.

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About the Company

Natural Resource Solutions

NRSI is an environmental consulting firm based in Waterloo, Ontario. We provide innovative, practical and cost efficient environmental and biological solutions for all aspects of your project.

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IT Systems and Workflow Analyst

Job Description - IT Systems and Workflow Analyst

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