Manager, Glenview Campground

Location: Glenview Campground (Whycocomagh)

Position Type: Full-Time seasonal (April 1- Oct 31, 2025)

Reporting to the Director of Retail Operations, the Campground Manager will be responsible for the overall management and operation of Glenview RV Campground. This includes ensuring a high level of guest satisfaction, maintaining the campground facilities, managing staff, and overseeing financial operations. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a passion for outdoor recreation.

DUTIES AND RESPONSIBILITIES

• Oversee daily operations of the campground, including guest services, reservations, and maintenance.


• Manage and train campground staff, ensuring a high standard of service and professionalism.


• Monitor and maintain campground facilities, including cabins, restrooms, and recreational areas.


• Handle guest inquiries, complaints, and emergencies in a professional and timely manner.


• Coordinate with local vendors and service providers for supplies and maintenance needs.


• Plan and organize events and activities to enhance the guest experience.

EDUCATION, EXPERIENCE AND PERSONAL ATTRIBUTES

• Degree or diploma in hospitality management or related field.


• First Aid and CPR certification.


• Experience with marketing and promotional activities.


• 3–5 years of experience in hospitality, tourism, or campground operations, including customer service, reservations, and site maintenance, with 1-2 years in a supervisory or leadership capacity


• Strong leadership and team management skills.


• Excellent customer service and communication abilities.


• Ability to handle stressful situations and resolve conflicts effectively.


• Familiarity with reservation systems and campground management software.


• Passion for outdoor activities and environmental stewardship.


• Ability to work flexible hours, including weekends and holidays.

REPORTING RELATIONSHIPS  

This position reports to:

• Director, Retail Operations

JOB TITLES AND NUMBER OF INCUMBENTS REPORTING TO POSITION

• Campground Maintenance staff, Campground Attendants.

CONTACTS

Internal Contacts:

• Report to the Director of Operations at We'koqma'q First Nation.


• Work closely with the Human Resources Department for staff management and training.
  
  

External Contacts:

• Liaise with local vendors and service providers for supplies and maintenance needs.


• Network with other campground managers and industry professionals.


• Engage with community organizations and local businesses for promotional and partnership opportunities.


• Communicate with guests and address their needs and concerns.

INNOVATION

• Develops and implements new ideas to improve guest experience, operational efficiency, and revenue generation while maintaining safety and cultural integrity.


• Identifies opportunities for enhanced services, such as new events, activities, or marketing strategies, to attract and retain guests.


• Recommends process improvements for reservations, maintenance scheduling, and staff training to streamline operations.

DECISION MAKING

• Works with the Director of Retail Operations to support daily operational decisions, staffing needs, and guest service matters, ensuring all actions align with established policies and budget limits.


• Collaborates with the Director of Retail Operations to develop and implement policies and procedures that enhance campground safety and improve the guest experience.


• Exercises judgment in handling guest complaints, emergencies, and safety concerns, escalating only critical or high-risk situations to senior leadership.

IMPACT OF RESULTS

• Directly influences guest satisfaction, repeat business, and the overall reputation of the campground through quality service and well-maintained facilities.


• Affects financial performance by managing budgets, controlling costs, and ensuring accurate revenue collection and reporting.


• Impacts staff morale and productivity through effective leadership, training, and scheduling practices.


• Plays a key role in compliance with safety regulations and cultural standards, reducing risk and liability for the organization.

WORKING CONDITIONS

Physical Environment

• The role is performed in an outdoor campground setting for significant portions of the day and may involve exposure to rain, extreme heat and cold, and other changing weather conditions.


• Work is split between on‑site operational areas (cabins, restrooms, recreational spaces) and indoor/office tasks for scheduling, reporting, and coordination.


• The environment can be busy during peak seasons and events, with frequent interaction with guests, staff, and community partners.

Physical Effort

• The position requires regular walking across uneven terrain and standing for extended periods while overseeing daily operations and events.


• The role involves routine lifting and carrying of supplies or equipment (up to and possibly exceeding 50lbs) and periodic set‑up and tear‑down of event materials.


• Occasional bending, reaching, and moving of light fixtures or signage is required to maintain facilities and support activities.

Sensory Attention

• Sustained visual attention is required to inspect facilities, monitor safety conditions, and review schedules, reports, and reservation information.


• Continuous auditory attention is needed to respond to guest inquiries, staff communications, radios/phones, and event announcements.


• Periods of concentrated focus occur during incident response, financial reconciliation, and when coordinating multiple vendors or activities simultaneously.

Mental Pressures

• The role involves managing time‑sensitive issues in a fast‑paced environment, including handling guest complaints, emergencies, and service disruptions.


• The position requires frequent decision‑making under pressure, balancing guest satisfaction, safety, staffing, and budget constraints.


• Flexible hours, weekend/holiday coverage, and on‑call responsibilities can create variable routines and the need to respond to urgent issues outside regular hours.

Position Hours

• Seasonal position, April to October


• Flexible hours, including weekends, holidays, and weekends.

Application deadline: 5:00PM on February 28, 2026