Program Experience Coordinator

Primary Objective
The Programs Experience Coordinator is responsible for ensuring 2026 Hockey Programs, including the 2026 Summer Hockey Camps deliver the best experience possible to our clients and their families. The role would be at the Bell Sensplex (Kanata), with time to be spend at each of our other Sensplex locations (Richcraft Sensplex in East Ottawa, and Cavanagh Sensplex in Kinburn).

Number of vacancies: 1. This is a currently vacant contract position.

Essential Functions
Ongoing

• Bring a solutions-focused approach to ensure an excellent customer experience and exceptional value is received for spring and summer hockey programs and camps. 


• Identify areas of strengths and areas for improvement through:
  
  
  
  • Supervising program and camp activities and filling out camp supervision checklists.
  
  
  • Gathering feedback from customers, both in-person and through our on-line feedback avenues.
  
  
  • Gathering feedback from our program and camp staff.
  
  
  
  


• Create tangible plans to improve our quality and service delivery, including those which address areas of improvement.


• Oversee implementation of plans for improvement and track the impact on guest experience and value.


• Responsible for the continuous training, coaching/mentoring and evaluation of part-time program staff.


• Assist programs team with providing exceptional customer service and responding to all program inquires in a timely fashion and per company polices.


• Assisting with spring programs and administration of our spring development hockey clubs.


• Assist with payment collection for all programs.


• Assist with managing content of related program pages on CSMI websites.


• Other duties as assigned by the Manager, Part-time Programming Staff and Director of Hockey Programs & Revenues.

Qualifications (what we look for)

• University Degree or College Diploma in a sports or business-related field


• Must have an intimate knowledge and understanding of the game of hockey


• Excellent written and oral communication skills (written communication competency test may be required during application process)


• Experience with youth programming


• Previous customer service experience (education in this area is an asset)


• Previous experience in event or program planning and executing


• Must be proficient with MS Office applications (PowerPoint, Excel, Word, Outlook) with a special emphasis on MS Excel


• Bilingualism is an asset (oral and written English and French)


• Excellent supervisory skills & relevant experience


• Must be a team player


• Very strong work ethic


• Ability to work under pressure situations and deal with difficult people on a regular basis


• Ability to meet tight deadlines


• Must hold a valid driver’s license and have own means of transportation


• Must be available to work evenings, as well as weekends and holidays on occasion

Who We Are 

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

Compensation

This role falls within an hourly range of $17.60 - $23.10 per hour. Hourly ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

 SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.