RQ00376 - Technical Writer - Senior

• Over the duration of engagement, the Ontario Health Blueprint resources will be responsible for the following key deliverables:
  


• Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document:
  


• Data governance frameworks
  


• Conceptual and logical architecture models
  


• Integration flow diagrams
  


• Consent and access control policies
  


• Roadmaps and program structures
  


• Terminology alignment plans
  


• Design visuals and infographics that clearly communicate architecture concepts, system flows, data standards, and interoperability strategies
  


• Develop and maintain a library of standardized templates (architecture decks, briefing notes, design documents, stakeholder reports, one-pagers)
  


• Translate complex system models into public-sector-appropriate briefing materials for Ministry stakeholders, external partners (e.g. Infoway), and non-technical audiences
  


• Maintain consistency across documentation by applying Ontario Health’s visual identity, language guidelines, and accessibility standards (AODA)
  


• Assist in the creation of artifacts for reporting, and governance forums
  


• Version and archive artifacts to ensure governance traceability and reuse
  


• Must haves:
  


• Minimum 5+ years of experience in technical writing, communications, or knowledge management in a healthcare, public sector, or IT architecture environment
  


• Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)
  


• Strong writing and editing skills across a variety of document types (strategic briefs, technical diagrams, stakeholder reports, user guides, implementation plans)
  


• Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation
  


• Ability to interpret solution design inputs {e.g., Solution Design Documents (SDDs), integration patterns} and present them clearly and accurately
  


• Experience supporting governance or architecture teams in diagramming complex system flows, data structures, and platform interdependencies
  


• Familiarity with version control (e.g., SharePoint, Git, Confluence) and collaborative documentation practices
  


• Understanding of AODA compliance and ability to design accessible, inclusive visual and written content
  


• Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions
  

Responsibilities:

The Communications & Visualizations Designer will:

• Create professional technical project and user documentation, including systems and operational procedures.
  


• Develop online documentation for internal and external audiences.
  


• Design and maintain visual assets including infographics, architecture maps, flow diagrams, and stakeholder-facing visuals.
  


• Apply Ontario Health’s documentation standards, including AODA compliance, branding, and language guidelines.
  


• Collaborate with cross-functional teams (e.g., architects, designers, governance leads) to translate technical concepts into accessible formats.
  


• Support governance and reporting forums by producing briefing decks, summary visuals, and dashboard-style progress updates.
  


• Maintain version control and traceability of documentation using platforms such as SharePoint, Confluence, or Git.
  


• Develop and manage standardized templates for architecture decks, briefing notes, design documents, and stakeholder reports.
  


• Publish documentation on portals and collaboration platforms, ensuring accessibility and consistency.
  


• Communicate effectively with technical and non-technical stakeholders, adapting content for diverse audiences.
  


• Use authoring and illustration tools (e.g., Adobe Creative Suite, Lucidchart, Visio, Figma) to produce high-quality deliverables.
  


• Ensure alignment with health data interoperability standards (e.g., FHIR, SNOMED CT, LOINC) in documentation and visuals.
  


• Creates professional technical project and user documentation, including systems and operational procedures
  

Desired Skills:

• Experience in the creation of technical project and user documentation
  


• Knowledge and experience in developing online documentation
  


• Knowledge and experience with documentation or collaboration platforms (e.g., Azure DevOps, GitHub, ServiceNow Knowledge Base, MadCap Flare)
  


• Knowledge and experience with communications protocols
  


• Experience with Ontario Government standards for documentation
  


• Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
  


• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
  


• Ability to communicate with cross-functional teams (development, business) and a wide range of audiences
  


• Experience with office automation suites, presentation tools, and at least one authoring package
  


• A team player with a track record for meeting deadlines
  


• Proficiency in English
  


• Knowledge, understanding and experience in publishing documentation on portals and/or websites, and in using collaboration tools
  
  

Requirements

Required Experience / Evaluation Criteria: 

• Minimum 10 years’ experience as a solution Architect on electronic health-related projects in Canada, preferably in Ontario.: 20 Points
  


• Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points
  


• Experience working in the health care industry, specifically in health care administration/health care IT.: 20 Points
  


• Experience defining governance, principals, policies and procedures and leading business and/or IT transformation initiatives.: 20 Points
  


• Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points
  


• Experience dealing in a complex multi private/public stakeholder environment.: 10 Points
  

Deliverables:

• Translate technical concepts into plain-language visuals for broad stakeholder understanding.
  


• Create visual system architecture maps aligned to the Health Data Utility conceptual design.
  


• Develop visual end-to-end data flow diagrams across clinical, public health, population health, and research domains.
  


• Produce briefing decks and summary visuals for executive and inter-ministerial presentations.
  


• Design visuals representing the governance structure and program delivery streams.
  


• Create visual timelines and roadmaps.
  


• Design stakeholder-facing infographics.
  


• Develop standardized templates for solution briefs, system overviews, and technical artifacts.
  


• Create and maintain a visual asset library for icons, components, and layout standards.
  


• Design dashboard-style progress visuals for governance reporting and delivery status updates.
  

Must Haves:

• 5+ years’ experience Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)
  


• 5+ years’ experience     Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation
  


• 5+ years’ experience      Understanding of AODA compliance and ability to design accessible, inclusive visual and written content
  


• 5+ years’ experience      Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions