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RQ00376 - Technical Writer - Senior

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Job Description - RQ00376 - Technical Writer - Senior




  • Over the duration of engagement, the Ontario Health Blueprint resources will be responsible for the following key deliverables:

  • Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document:

  • Data governance frameworks

  • Conceptual and logical architecture models

  • Integration flow diagrams

  • Consent and access control policies

  • Roadmaps and program structures

  • Terminology alignment plans

  • Design visuals and infographics that clearly communicate architecture concepts, system flows, data standards, and interoperability strategies

  • Develop and maintain a library of standardized templates (architecture decks, briefing notes, design documents, stakeholder reports, one-pagers)

  • Translate complex system models into public-sector-appropriate briefing materials for Ministry stakeholders, external partners (e.g. Infoway), and non-technical audiences

  • Maintain consistency across documentation by applying Ontario Health’s visual identity, language guidelines, and accessibility standards (AODA)

  • Assist in the creation of artifacts for reporting, and governance forums

  • Version and archive artifacts to ensure governance traceability and reuse

  • Must haves:

  • Minimum 5+ years of experience in technical writing, communications, or knowledge management in a healthcare, public sector, or IT architecture environment

  • Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)

  • Strong writing and editing skills across a variety of document types (strategic briefs, technical diagrams, stakeholder reports, user guides, implementation plans)

  • Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation

  • Ability to interpret solution design inputs {e.g., Solution Design Documents (SDDs), integration patterns} and present them clearly and accurately

  • Experience supporting governance or architecture teams in diagramming complex system flows, data structures, and platform interdependencies

  • Familiarity with version control (e.g., SharePoint, Git, Confluence) and collaborative documentation practices

  • Understanding of AODA compliance and ability to design accessible, inclusive visual and written content

  • Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions

Responsibilities:

The Communications & Visualizations Designer will:



  • Create professional technical project and user documentation, including systems and operational procedures.

  • Develop online documentation for internal and external audiences.

  • Design and maintain visual assets including infographics, architecture maps, flow diagrams, and stakeholder-facing visuals.

  • Apply Ontario Health’s documentation standards, including AODA compliance, branding, and language guidelines.

  • Collaborate with cross-functional teams (e.g., architects, designers, governance leads) to translate technical concepts into accessible formats.

  • Support governance and reporting forums by producing briefing decks, summary visuals, and dashboard-style progress updates.

  • Maintain version control and traceability of documentation using platforms such as SharePoint, Confluence, or Git.

  • Develop and manage standardized templates for architecture decks, briefing notes, design documents, and stakeholder reports.

  • Publish documentation on portals and collaboration platforms, ensuring accessibility and consistency.

  • Communicate effectively with technical and non-technical stakeholders, adapting content for diverse audiences.

  • Use authoring and illustration tools (e.g., Adobe Creative Suite, Lucidchart, Visio, Figma) to produce high-quality deliverables.

  • Ensure alignment with health data interoperability standards (e.g., FHIR, SNOMED CT, LOINC) in documentation and visuals.

  • Creates professional technical project and user documentation, including systems and operational procedures

Desired Skills:



  • Experience in the creation of technical project and user documentation

  • Knowledge and experience in developing online documentation

  • Knowledge and experience with documentation or collaboration platforms (e.g., Azure DevOps, GitHub, ServiceNow Knowledge Base, MadCap Flare)

  • Knowledge and experience with communications protocols

  • Experience with Ontario Government standards for documentation

  • Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation

  • Excellent verbal and written communication skills; presentation skills; and interpersonal skills

  • Ability to communicate with cross-functional teams (development, business) and a wide range of audiences

  • Experience with office automation suites, presentation tools, and at least one authoring package

  • A team player with a track record for meeting deadlines

  • Proficiency in English

  • Knowledge, understanding and experience in publishing documentation on portals and/or websites, and in using collaboration tools



Requirements

Required Experience / Evaluation Criteria: 



  • Minimum 10 years’ experience as a solution Architect on electronic health-related projects in Canada, preferably in Ontario.: 20 Points

  • Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points

  • Experience working in the health care industry, specifically in health care administration/health care IT.: 20 Points

  • Experience defining governance, principals, policies and procedures and leading business and/or IT transformation initiatives.: 20 Points

  • Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points

  • Experience dealing in a complex multi private/public stakeholder environment.: 10 Points

 

 

Deliverables:



  • Translate technical concepts into plain-language visuals for broad stakeholder understanding.

  • Create visual system architecture maps aligned to the Health Data Utility conceptual design.

  • Develop visual end-to-end data flow diagrams across clinical, public health, population health, and research domains.

  • Produce briefing decks and summary visuals for executive and inter-ministerial presentations.

  • Design visuals representing the governance structure and program delivery streams.

  • Create visual timelines and roadmaps.

  • Design stakeholder-facing infographics.

  • Develop standardized templates for solution briefs, system overviews, and technical artifacts.

  • Create and maintain a visual asset library for icons, components, and layout standards.

  • Design dashboard-style progress visuals for governance reporting and delivery status updates.

 

 

Must Haves:



  • 5+ years’ experience Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)

  • 5+ years’ experience     Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation

  • 5+ years’ experience      Understanding of AODA compliance and ability to design accessible, inclusive visual and written content

  • 5+ years’ experience      Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions








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