RQ00517 - Applications Architect - Senior

Qualifications

• Minimum 3+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM).
  


• Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance.
  


• Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth).
  


• Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization.
  


• Demonstrated experience working in large, complex, or public\-sector environments with formal governance and audit requirements.
  


• Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions.
  


• ServiceNow certifications preferred: CSA, CAD, CIS\-ITSM, CIS\-ITOM; CTA or architect\-level recognition considered an asset. 
  


• Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI\-assisted workflows, or Copilot\-style integrations within enterprise or public\-sector environments considered an asset
  

Requirements

The Architect will be responsible for delivering:

• Approved ServiceNow solution architecture designs and diagrams
  


• Architecture standards, patterns, and reference models
  


• Integration designs and data flow documentation
  


• Architecture review outcomes and decision records
  


• Mobile architecture patterns and recommended ServiceNow Mobile App use cases
  


• AI / Copilot integration architecture, guardrails, and decision recommendations
  


• Platform roadmap input and technical debt reduction recommendations
  


• Audit\-ready documentation supporting governance, security, and SDLC compliance
  

Must Haves: 

• Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM). 
  


• Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance. 
  


• Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth). 
  


• Minimum 5+ years Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization. 
  


• Minimum 5+ years Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions. 
  


• Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI\-assisted workflows, or Copilot\-style integrations within enterprise or public\-sector environments considered an asset 
  
  

Nice to Have: 

• ServiceNow certifications preferred: CSA, CAD, CIS\-ITSM, CIS\-ITOM; CTA or architect\-level recognition considered an asset.