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RQ09437 - Solutions Designer - CRM - Senior

icon building Company : Maarut
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Job Description - RQ09437 - Solutions Designer - CRM - Senior


Responsibilities:



  • Ensure Accessibility standards are met (AODA)

  • Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices

  • Planning, implementing and supporting complex CRM systems

  • Documenting processes and technical designs and updating build books

  • Configurating and integrating Salesforce with other applications using web services or other mechanisms

  • Ensure development of application solution is implemented and in accordance with the business requirements

  • Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices

  • Conducting research and assessment of options for technical design issues

  • Contributing to design/development project plans, including work breakdown and resources estimates

  • Ensure unit testing meets expected functionality requirements

  • Support User acceptance testing, defect management

  • Ensuring compliance with architecture framework and system standards, and Agile Development Methodology

  • Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications

  • Knowledge transfer and documentation as prescribed by the Project Manager and Manager

  • Developing and maintaining system design models, program codes, technical documentation, and specifications

  • Ensure development of application solution is implemented and in accordance with the business requirements.






Requirements

Experience and Skill Set Requirements:

Must Haves:



  • Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions

  • Salesforce Certified Experience Cloud Consultant

  • Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)

  • Salesforce Dynamic Forms.

  • Experience implementing AODA compliant solutions

 

Skill Set Requirements:

Salesforce Experience:



  • 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce

  • Salesforce Certified Platform Developer I

  • Salesforce Certified OmniStudio Developer

  • Salesforce Certified Experience Cloud Consultant

  • Salesforce Certified Administrator

  • 3+ years experience with LWC

  • Salesforce Dynamic Forms.

 

Design, Analysis, Development and Configuration:



  • Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions

  • Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

  • Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

  • Demonstrated experience designing and supporting the development of prototypes and proof of concepts

  • Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

  • Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments

  • Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

  • Experience conducting diagnostics and determining methods to help incident management

  • Experience implementing AODA compliant solutions

  • Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)

  • Experience on Integration: Salesforce with Internal Applications

  • Should have clear understanding on Security settings, governor limits, platform limitations

  • Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project

  • Should be comfortable working in Agile – epics, user stories, features, story points, etc.

  • Knowledge on MuleSoft is a plus.

 

Management and Communication Skills:



  • Strong verbal and written communication skills

  • Strong interpersonal and negotiation skills

  • Strong consulting skills to engage with all stakeholders

  • Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers

  • Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations

  • Demonstrated team player with a track record for meeting deadlines.

 

Analytical and Problem-Solving Skills:



  • Excellent analytical, problem-solving, and decision-making skills

  • Proven and demonstrable troubleshooting and analytical experience

  • Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications

  • Experience with providing application fixes to support the user acceptance testing and deployment activities

  • A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines

  • Testing and deployment activities.

 

Public Sector Experience:



  • Previous experience working in Government or Public Sector organizations.







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