RQ09437 - Solutions Designer - CRM - Senior

Responsibilities:

• Ensure Accessibility standards are met (AODA)
  


• Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices
  


• Planning, implementing and supporting complex CRM systems
  


• Documenting processes and technical designs and updating build books
  


• Configurating and integrating Salesforce with other applications using web services or other mechanisms
  


• Ensure development of application solution is implemented and in accordance with the business requirements
  


• Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
  


• Conducting research and assessment of options for technical design issues
  


• Contributing to design/development project plans, including work breakdown and resources estimates
  


• Ensure unit testing meets expected functionality requirements
  


• Support User acceptance testing, defect management
  


• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
  


• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
  


• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
  


• Developing and maintaining system design models, program codes, technical documentation, and specifications
  


• Ensure development of application solution is implemented and in accordance with the business requirements.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
  


• Salesforce Certified Experience Cloud Consultant
  


• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
  


• Salesforce Dynamic Forms.
  


• Experience implementing AODA compliant solutions
  

Skill Set Requirements:

Salesforce Experience:

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
  


• Salesforce Certified Platform Developer I
  


• Salesforce Certified OmniStudio Developer
  


• Salesforce Certified Experience Cloud Consultant
  


• Salesforce Certified Administrator
  


• 3+ years experience with LWC
  


• Salesforce Dynamic Forms.
  

Design, Analysis, Development and Configuration:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
  


• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  


• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  


• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  


• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  


• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
  


• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  


• Experience conducting diagnostics and determining methods to help incident management
  


• Experience implementing AODA compliant solutions
  


• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
  


• Experience on Integration: Salesforce with Internal Applications
  


• Should have clear understanding on Security settings, governor limits, platform limitations
  


• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
  


• Should be comfortable working in Agile – epics, user stories, features, story points, etc.
  


• Knowledge on MuleSoft is a plus.
  

Management and Communication Skills:

• Strong verbal and written communication skills
  


• Strong interpersonal and negotiation skills
  


• Strong consulting skills to engage with all stakeholders
  


• Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
  


• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
  


• Demonstrated team player with a track record for meeting deadlines.
  

Analytical and Problem-Solving Skills:

• Excellent analytical, problem-solving, and decision-making skills
  


• Proven and demonstrable troubleshooting and analytical experience
  


• Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
  


• Experience with providing application fixes to support the user acceptance testing and deployment activities
  


• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
  


• Testing and deployment activities.
  

Public Sector Experience:

• Previous experience working in Government or Public Sector organizations.